Riselle Rochard
Port Of Spain
Summary
I am a Sub Section Leader with twenty (27) years of experience working in the Commission, more than three (3) of which I have worked in supervisory positions within the Commercial Department.
Skilled at problem-solving and customer and employee support, I am an organized and dependable candidate and I believe that with my attitude and willingness to take on added responsibilities, I can continue to be a valuable asset to the Commercial Department and assist in meeting the needs of the Commission.
Overview
5
5
years of professional experience
Work History
Sub Section Leader
Commercial Department
04.2020 - Current
- Ensure that users are properly trained in the use of Customer Information System (CIS) and those to be incorporated in the future, as well as, provide end-user support for the CIS and other applications used in the Commercial department.
- Review all requests for access to the CIS and ensure that they are consistent with the users’ level of training.
- Prepare end-user training documentation such as step-by-step procedures and guidelines for all Commercial applications, and ensure that all user documentation is consistent with currently accepted procedures.
- Assist and supervise the formulation, testing, and implementation of reports/functionality in the Customer Information System and other software applications used by Commercial users.
- Review customer billing queries via the telephone and also ensure that all customer queries received via email or the Customer Web Access portal are completed and a response sent within two (2) working days of receipt.
- Review the user Security for the Commercial applications twice annually, and ensure that Commercial employees are granted the correct system access to attain maximum efficiency.
Systems Assistant
Commercial Department
10.2018 - 01.2020
- Provided end-user support for the Customer Information System and other applications used in the Commercial Department.
- Ensured that all users were properly trained in the use of the Customer Service Information System.
- Identified and investigated software problems and liaised with the Information Systems Department or the Software Vendors as required.
- Supervised the testing of defect corrections from the various software providers for inclusion in the Commission’s Suite Commercial software requirements.
- Liaised with suppliers for the implementation of new aspects of the Customer Information System to ensure optimal utilization of Customer Information System software.
- Wrote S.Q.L scripts to assist in the verification of the accuracy of reports and of data entered by the users.
- Assisted in the establishment and maintenance of other interface software applications.
- Monitored the billing process.
- Provided financial reports from the Customer Information System for the Finance Division.
- Maintained and updated rules and Validation Tables in the Customer Information System.
- Monitored the R.I.C. Service Standards (G.E.S.Z, O.E.S.Z.) and ensured consistency with R.I.C. requirements.
- Produced the meter reading schedules.
Education
CTS COLLEGE
Main Road ChaguanasSkills
Can write SQL scripts to assist in the verification of the accuracy of reports and of data entered by the users Possess excellent written and oral skills
Timeline
Sub Section Leader
Commercial Department
04.2020 - Current
Systems Assistant
Commercial Department
10.2018 - 01.2020
CTS COLLEGE
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