Rogena Williams
Belmont
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Part time server
El Mundo Signature
01.2023 - Current
- Greets, takes orders and Serves drinks to customers and clears surrounding areas of wares after use
- Washing of wares and packing away glasses and any other items used at events.
- Developed good working relationships with fellow employees through effective communication.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Poured wine, beer and cocktails for patrons.
Brandon's Event Rentals
01.2018 - Current
- Greets, takes orders and Serves drinks to customers and clears surrounding areas of wares after use
- Washing of wares and packing away glasses and any other items used at events.
Pension and Leave/Increment Clerk
Trinidad and Tobago Defence Force
Chaguaramas
20/03/23 - Current
- Responded promptly to inquiries regarding their Pension information.
- Processed requests for retirement regularly .
- Provided customer service support to employees who have questions about their pensions .
- Completed day-to-day duties accurately and efficiently.
- Prepare Increments for Temporary and Permanent Officers for payment.
Arrears Caller
Unicomer
Chauguanas
01.2010 - 01.2012
- Calls customers daily reminding them of upcoming due/past payment dates
- Logging data on customers status for bailiff action for action
- Forwarding queries to relevant departments from customers calls
On the Job Trainee (O.J.T) Administrative Assistant
Ministry of Science Technology & Tertiary Education
Port of Spain
01.2008 - 01.2010
- Carries out administrative duties such as filing, typing, copying, binding, scanning etc
- Answer and direct phone calls.
Clerk I/Acting Clerk 11
Ministry of National Security
Port of Spain
01.2012 - 19/03/23
- Assists in location of files for officers for the filing documents
- Recorded incoming correspondence
- Refiling files that were dealt with in the vault
- Classification of Sick Leave for officers
- Recording Officers Performance Appraisals
- Basic Administrative duties, answering phones, copying, emails
- Writing Officers Pay Records on cards provided for such and noting any leave or any financial documents
- Calculating Increments for payment
- Greeting officers for any issues regarding payment
- Attending any court proceedings that may arise on behalf of the Ministry for the Officer
- Preparing Pension and Leave and Noting of Retirement.
- Answered officers inquiries via phone and email.
- Processed payroll information for up to 400 employees, including calculating wages and deductions.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Calculated accurate wages, salary increases and arrears.
- Resolved discrepancies in employee payments and benefits calculations.
Casino Cards Dealer
Sportsman Membership Club
Port of Spain
01.2008
- Appointed at a gambling table to assist in the conduct of the game, especially in the distribution of bets and payouts
Sales Clerk
Francis Fashion/ Shoe Locker
Port of Spain
01.2008
- Greet customers and assist them in finding the products they are looking for
- Answer customer inquiries and provide information on products, returns and store policies.
Education
St.Augustine Senior Secondary School
01.2007
Retraining Programme
YTepp
Skills
- Guest Engagement
- Table Bussing
- Safe Food Handling
- Food Running
- Order Management
Timeline
Part time server
El Mundo Signature
01.2023 - Current
Brandon's Event Rentals
01.2018 - Current
Clerk I/Acting Clerk 11
Ministry of National Security
01.2012 - 19/03/23
Arrears Caller
Unicomer
01.2010 - 01.2012
On the Job Trainee (O.J.T) Administrative Assistant
Ministry of Science Technology & Tertiary Education
01.2008 - 01.2010
Casino Cards Dealer
Sportsman Membership Club
01.2008
Sales Clerk
Francis Fashion/ Shoe Locker
01.2008
Pension and Leave/Increment Clerk
Trinidad and Tobago Defence Force
20/03/23 - Current
St.Augustine Senior Secondary School
Retraining Programme
YTepp
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