Roger Vernon Layne

• Generate quotations, proposals, and invoices for new and existing clients for all divisions within Servus.
• Performs scheduling for the department for non-contracted services and serves as the intermediary between the company and the client.
• Regularly liaise with internal stakeholders (e.g., facility managers) to identify opportunities for in-house services.
• Assists in administrative problem-solving and execution of stated goals and objectives.
• Swiftly address emergencies threatening the client’s core business activities.
• Utilizes knowledge and understanding of underlying operational issues to support the department’s objectives.
• Follow up with prospective and current clients regarding sales proposals and outstanding quotations.
• Address queries from clients and internal stakeholders efficiently and professionally.
• Coordinated office operations and maintained effective communication between departments.
• Managed scheduling, appointments, and correspondence for senior management.

Trinidad & Tobago Electricity Commission Demolition Project

• Monitored and coordinated scrap metal sales

Tembladora Demolition Project

• Monitored and coordinated scrap metal sales
• Monitored inventory levels and initiated restocking processes as needed.
• Developed standard operating procedures for improved workflow efficiency.
• Collaborated with suppliers to resolve discrepancies and optimize supply chain management.
• Conducted quality control checks on incoming and outgoing shipments to maintain standards.
• Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
• Supervised logistics functions and operations.
• Coordinated cross-functional teams in executing complex logistics projects, resulting in successful completion within deadlines and budgets.
• Managed logistics assets for timely and cost-effective delivery of cargoes.
• Developed logistical checklists to guide activities support.
• Established strong relationships with suppliers and carriers, fostering collaboration for improved service levels and cost reductions.

• Trained, supervised, and appraised staff to maintain optimal performance.
• Managed store budgets, financial records, and stock control.
• Handled customer queries and complaints efficiently.
• Maximized store profitability by setting and achieving sales targets.
• Ensured compliance with health and safety regulations.
• Prepared promotional materials and liaised with the head office.
• Trained and mentored staff on product knowledge and customer service excellence.
• Led daily store operations, ensuring adherence to company standards and policies.
• Analyzed sales trends to develop effective merchandising strategies that boosted revenue.
• Implemented inventory management systems to optimize stock levels and reduce shrinkage.
• Coordinated promotional events, driving traffic and enhancing brand visibility within the community.
• Managed vendor relationships to ensure timely delivery of merchandise and compliance with quality standards.
• Fostered a positive work environment, promoting teamwork and employee engagement initiatives.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

• Supervised and guided staff in various administrative tasks.
• Coordinated meetings, workshops, and conferences.
• Prepared complex correspondence, spreadsheets, and reports.
• Managed office supplies and equipment logistics.
• Conducted research and compiled data for reports.
• Followed up on the unit’s work program and decisions.
• Coordinated executive schedules, prioritizing appointments to optimize time management and productivity.
• Managed communications across departments, ensuring timely information flow and collaboration.
• Streamlined office operations by implementing new filing systems and maintaining organized documentation.
• Assisted in preparing presentations and reports, enhancing clarity and impact of executive messaging.
• Researched industry trends to support decision-making processes within the organization effectively.
• Trained new administrative staff on operational procedures, fostering a supportive onboarding experience.
• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Served as a liaison between departments to facilitate effective communication throughout the company.
• Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.

• Contributed and compiled articles for the Ministry’s internal newsletter, “T & I Times.”
• Coordinated internal staff engagement activities, including Employee Awareness Campaigns, virtual quizzes, Health Fair, Back to School Drive, and seasonal initiatives such as CarniMask and Dec Yuh Desk.
• Designed and issued employee awareness campaigns via email and internal monitors.
• Conducted media monitoring of Ministry-related articles in local newspapers.
• Managed the MTI Corporate Communications email account, responding appropriately.
• Maintained the Ministry’s stakeholder and media databases.
• Assisted in coordinating Ministry events, such as press conferences, delegation visits, and project launches.
• Liaised with suppliers to obtain quotations and arrange deliveries for the Ministry.
• Developed internal communication strategies to enhance employee engagement and information flow.
• Managed social media channels, increasing audience engagement through targeted content.
• Drafted clear and concise communication materials for various stakeholders, ensuring alignment with organizational goals.

• Planned, researched, and wrote news stories.
• Prepared press releases.
• Answered and directed telephone calls to senior journalists.
• Conducted interviews with community members to gather diverse perspectives.
• Assisted in editing and proofreading content for clarity and accuracy.
• Researched and wrote articles on local news events, ensuring timely publication.
• Elevated the credibility of our publication with thorough research and verification of facts before reporting on sensitive subjects.
• Enhanced storytelling through the use of multimedia elements like video clips, photos or infographics when appropriate for web content.
• Collaborated efficiently within a diverse team environment to produce high-quality news stories that were well-received by audiences.
• Collaborated with editors, photographers, and designers to create visually appealing stories that resonated with readers.

• Contributed to the Welfare’s communication plan.
• Assisted in writing and producing presentations and press releases.
• Dealt with enquiries from the public, the press, and related organizations.
• Developed engaging content for internal and external communications to enhance organizational visibility.
• Coordinated outreach initiatives to promote awareness of services and programs offered by the association.
• Managed social media accounts, increasing audience engagement through strategic content planning and execution.
• Conducted research on best practices in communication strategies relevant to non-profit organizations.
• Assisted in organizing events to foster community involvement and support for individuals with visual impairments.

• Assisted clients with new accounts, postpaid queries and number changes as well as number porting.
• Acted as the liaison between dealer stores and the Corporate Office.
• Assisted in managing customer inquiries through various communication channels, ensuring timely resolutions.
• Provided technical support for troubleshooting hardware and software issues, enhancing user satisfaction.
• Monitored system performance and reported anomalies to relevant teams, contributing to proactive maintenance efforts.
• Resolved escalated issues by coordinating with higher-level technicians, ensuring comprehensive solutions were implemented.
• Used ticketing systems to manage and process support actions and requests.
• Compiled and accurately entered data for each customer encounter to record in system.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Managed high levels of call flow and responded to technical support needs.
• Provided on-call support for critical issues related to [Software].

• Monitored CCTV and reported unusual activities.
• Maintained records of communications and incidents.
• Managed geolocation software to track vehicle and staff movements.
• Handled the main switchboard and directed calls efficiently.
• Recommended improvements to security operations and responded promptly to alarm activations.
• Coordinated emergency response efforts with law enforcement and local agencies.
• Monitored real-time surveillance feeds to ensure safety and security of premises.
• Documented incidents and prepared detailed reports for management review.
• Conducted routine inspections of control room equipment for operational readiness.
• Managed access control systems, verifying credentials and granting appropriate access levels to authorized individuals only.
• Collaborated with team members to develop contingency plans for various scenarios, increasing preparedness for unexpected events.
• Performed regular reviews of control room procedures, identifying areas for improvement and working collaboratively to implement necessary changes.
• Reduced response times for critical incidents through effective coordination with on-site security personnel.

• Answered telephone calls.
• Registered and updated farmers badges (filling clients application forms).
• Organized and maintain filing system.
• Organized and maintained digital and physical filing systems for efficient document retrieval.
• Processed incoming correspondence, prioritizing tasks to enhance workflow efficiency.
• Supported data entry efforts, maintaining database integrity through regular updates and audits.
• Collaborated with team members to streamline administrative processes, improving overall productivity.
• Assisted in preparing reports and presentations, ensuring accuracy and clarity of information.
• Coordinated schedules and meetings, optimizing time management for department functions.
• Provided front-line customer service, addressing inquiries and resolving issues promptly.
• Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
• Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.