ROMESSA Taylor
St. Joseph
Summary
Passionate about identifying and implementing process improvement initiatives to enhance organisational efficiency, agility, and competitiveness. Excited to tackle challenges and drive positive change through strategic project execution. Dedicated to continuously seeking innovative solutions that drive business success. Committed to delivering results that exceed expectations and drive sustainable growth.
Overview
17
17
years of professional experience
Work History
Process Design Specialist
Ministry of Digital Transformation
09.2022 - Current
- Uses process quality methodologies, e.g., Lean, TQM, Six Sigma, identifies, initiates and executes small/medium-sized (Black / Green Belt Level) process improvement projects within the assigned ministry to capitalize on opportunities for improving reliability, reducing waste and improving cycle times.
- Performs analysis: customer benchmarking; process mapping & design of current/future, detailing dependencies of connected applications, and potential level of effort.
- Led brainstorming sessions with cross-functional teams, generating fresh ideas for innovative product designs.
- Collaborates on the definition and maintenance of the Business Process framework as part of the operational transformation project, ensuring synchronisation of all process efforts.
- Establishes control metrics and key performance indicators to monitor the ongoing stability of their operational processes and provides intervention to help stabilize the process if variability to the control limits are identified
- Provided review and guidance for project non-conformances and operations issues.
Process Analyst
Telecommunications Services of Trinidad & Tobago
01.2008 - 05.2022
- Lead the introduction of the organization’s Business Process Management Framework across the organization, covering 46 departments and 1134 employees.
- Project-owner for a process improvement initiative which resulted in the elimination of burdensome overtime costs, saving the organization c. $1.0MM annually.
- Spearheaded the development of the organization’s first process repository, and managed the process mapping campaign which resulted in 732 ISO 9001 compliant mapped and documented processes.
- Facilitate training sessions across the organization, diligently working with employees to ensure they understand the newly adopted standardized processes and the benefits to business operations, as the organization transition from legacy manual processes to automated systems and processes.
- Executive Client Administrator 2008-2018
- Provided managerial oversight of the V.I.P department (7 team members) and managed an assigned $0.5MM departmental budget.
- Managed a diverse client portfolio of high-profile individuals and local & multinational companies, generating c. $2.5MM annually.
- Initiated and developed strategic relationships with the Tobago office to collaborate on clients with interests on both islands, maximizing customer spend.
- Met with clients and prospective clients to articulate the Company’s philosophy, telecommunications solutions, and other corporate initiatives, all aimed at growing total spend and deepening relations.
- Conducted root cause analyses to pinpoint underlying problems within existing processes, enabling targeted improvements.
Education
Master of Business Administration - MBA
Australian Institute of Business
Bachelor of Science - Business Management
University of London
Skills
- Project management coordination
- Business Process Re-engineering
- Strategic Customer Relations
- Change Management
Professional Development
- Introduction to Artificial Intelligence- Certificate
- Supply Chain Management-Certificate
- Lean Six Sigma- Certificate
- Project Management – Diploma
Other T.S.T.T Assignments (SWAP)
- Corporate Marketing Rotation – Facilitated greater understanding of finance and accountings as it relates to cost centers (department budgeting & tenders process).
- Human Resource Rotation – Provided an in-depth understanding of Talent & Performance Management, with an emphasis on how jobs are evaluated and the skill-set required for various positions along the org chart.
Timeline
Process Design Specialist
Ministry of Digital Transformation
09.2022 - Current
Process Analyst
Telecommunications Services of Trinidad & Tobago
01.2008 - 05.2022
Bachelor of Science - Business Management
University of London
Master of Business Administration - MBA
Australian Institute of Business
Similar Profiles
Makada BrathwaiteMakada Brathwaite
Monitoring and Evaluation Officer at Ministry of Digital TransformationMonitoring and Evaluation Officer at Ministry of Digital Transformation
Marlon SealyMarlon Sealy
Solutions Architect - Digital Delivery Unit at Ministry of Digital Transformation -MDT/MPA-AISolutions Architect - Digital Delivery Unit at Ministry of Digital Transformation -MDT/MPA-AI
Lee-ann PierreLee-ann Pierre
Instructional Mentor at Ministry Of Digital TransformationInstructional Mentor at Ministry Of Digital Transformation
Emelene Suzan HassanallyEmelene Suzan Hassanally
Secondary School Principal at Ministry Of EducationSecondary School Principal at Ministry Of Education
Derek KimbroDerek Kimbro
Customer Service Agent at Secure Investors GroupCustomer Service Agent at Secure Investors Group