Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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RON STAPLETON

Champs Fleurs

Summary

Dynamic sales professional with a proven track record at Unilever Caribbean, excelling in customer engagement and sales presentations. Adept at streamlining processes and enhancing client satisfaction, I leverage strong analytical skills to drive performance improvements. Recognized for achieving operational efficiency and fostering collaborative team environments.

Overview

15
15
years of professional experience

Work History

FIELD SALES SPECIALIST

UNILEVER CARIBBEAN LIMITED
03.2019 - 03.2023
  • Assisted in identifying customer needs and providing tailored product recommendations.
  • Supported sales team by preparing promotional materials and presentations.
  • Engaged with customers to gather feedback on products and services.
  • Maintained up-to-date knowledge of product features and benefits for effective communication.

Executive Accounts Coordinator

Unilever Caribbean
02.2014 - 02.2019
  • Led cross-functional teams to develop and implement strategic initiatives aligning with organizational goals.
  • Streamlined operational processes, enhancing efficiency and reducing costs by identifying key areas for improvement.
  • Developed and maintained performance metrics to assess project outcomes and drive continuous improvement efforts.
  • Facilitated regular team meetings to promote collaboration, share insights, and address project challenges effectively.

Export Customer Service Representative

Unilever Caribbean
09.2012 - 01.2014
  • Managed export documentation and compliance procedures to ensure adherence to international regulations.
  • Coordinated logistics and shipment schedules, optimizing delivery timelines for clients.
  • Resolved customer inquiries and issues efficiently, enhancing overall satisfaction and retention.
  • Trained junior staff on best practices in export processes and customer service protocols.

Local Customer Service Representative

Unilever Caribbean
12.2007 - 09.2012
  • Resolved customer inquiries efficiently through various communication channels, ensuring satisfaction and retention.
  • Managed complex customer accounts, providing tailored solutions to enhance user experiences.
  • Trained new team members on product knowledge and service protocols to improve overall team performance.
  • Analyzed customer feedback to identify trends and implemented process improvements for service enhancement.

Education

Associate of Science - Business Management

Sital College of Tertiary Education
Tacarigua
09-2022

No Degree - Certified Accounting Technician T1-T4 &FAB

School of Business And Computer Sciences
Champs Fleurs
03-2010

Skills

  • Goal oriented
  • Customer engagement
  • Sales presentations
  • Sales reporting

Additional Information

References will be furnished upon request

Timeline

FIELD SALES SPECIALIST

UNILEVER CARIBBEAN LIMITED
03.2019 - 03.2023

Executive Accounts Coordinator

Unilever Caribbean
02.2014 - 02.2019

Export Customer Service Representative

Unilever Caribbean
09.2012 - 01.2014

Local Customer Service Representative

Unilever Caribbean
12.2007 - 09.2012

Associate of Science - Business Management

Sital College of Tertiary Education

No Degree - Certified Accounting Technician T1-T4 &FAB

School of Business And Computer Sciences
RON STAPLETON