RON STAPLETON
Champs Fleurs
Summary
Dynamic sales professional with a proven track record at Unilever Caribbean, excelling in customer engagement and sales presentations. Adept at streamlining processes and enhancing client satisfaction, I leverage strong analytical skills to drive performance improvements. Recognized for achieving operational efficiency and fostering collaborative team environments.
Overview
15
15
years of professional experience
Work History
FIELD SALES SPECIALIST
UNILEVER CARIBBEAN LIMITED
03.2019 - 03.2023
- Assisted in identifying customer needs and providing tailored product recommendations.
- Supported sales team by preparing promotional materials and presentations.
- Engaged with customers to gather feedback on products and services.
- Maintained up-to-date knowledge of product features and benefits for effective communication.
Executive Accounts Coordinator
Unilever Caribbean
02.2014 - 02.2019
- Led cross-functional teams to develop and implement strategic initiatives aligning with organizational goals.
- Streamlined operational processes, enhancing efficiency and reducing costs by identifying key areas for improvement.
- Developed and maintained performance metrics to assess project outcomes and drive continuous improvement efforts.
- Facilitated regular team meetings to promote collaboration, share insights, and address project challenges effectively.
Export Customer Service Representative
Unilever Caribbean
09.2012 - 01.2014
- Managed export documentation and compliance procedures to ensure adherence to international regulations.
- Coordinated logistics and shipment schedules, optimizing delivery timelines for clients.
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction and retention.
- Trained junior staff on best practices in export processes and customer service protocols.
Local Customer Service Representative
Unilever Caribbean
12.2007 - 09.2012
- Resolved customer inquiries efficiently through various communication channels, ensuring satisfaction and retention.
- Managed complex customer accounts, providing tailored solutions to enhance user experiences.
- Trained new team members on product knowledge and service protocols to improve overall team performance.
- Analyzed customer feedback to identify trends and implemented process improvements for service enhancement.
Education
Associate of Science - Business Management
Sital College of Tertiary Education
Tacarigua09-2022
No Degree - Certified Accounting Technician T1-T4 &FAB
School of Business And Computer Sciences
Champs Fleurs03-2010
Skills
- Goal oriented
- Customer engagement
- Sales presentations
- Sales reporting
Additional Information
References will be furnished upon request
Timeline
FIELD SALES SPECIALIST
UNILEVER CARIBBEAN LIMITED
03.2019 - 03.2023
Executive Accounts Coordinator
Unilever Caribbean
02.2014 - 02.2019
Export Customer Service Representative
Unilever Caribbean
09.2012 - 01.2014
Local Customer Service Representative
Unilever Caribbean
12.2007 - 09.2012
Associate of Science - Business Management
Sital College of Tertiary Education
No Degree - Certified Accounting Technician T1-T4 &FAB
School of Business And Computer Sciences