Ronaldo Belmontes
Port Of Spain
Summary
Skilled in managing customer interactions and problem solving in high pressure environments, seeking to transition into a new field. Developed strong communication and conflict resolution abilities while providing exceptional customer service. Committed to applying these transferable skills to excel in new and challenging role.
Overview
1
1
year of professional experience
Work History
Call Center Customer Service Agent
Iqor
04.2025 - 05.2025
- Handled escalated calls efficiently, diffusing tense situations and finding amicable resolutions that satisfied both parties involved.
- Built strong rapport with customers, leading to positive feedback and repeat interactions.
- Maintained up-to-date knowledge of company policies and procedures for accurate information dissemination to customers.
- Navigated multiple systems simultaneously to access customer information, ensuring timely resolutions for various issues.
- Successfully met or exceeded monthly sales targets by upselling and cross-selling relevant products and services to customers.
Computer Repair Technician
Computer Business Specialist
05.2024 - 09.2024
- Disassembled computers to perform diagnostics and check for repair needs.
- Enhanced customer satisfaction by providing timely and efficient computer repair services.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
- Collaborated with team members to complete complex repairs efficiently and effectively.
Education
Associates in Information Systems - Information Technology
UWI School Of Business & Applied Studies Ltd.
Port Of Spain, Trinidad And Tobago12-2025
High School Diploma -
Woodbrook Government Secondary School
Port Of Spain, Trinidad And Tobago07-2023
Skills
- Patience maintenance
- Calm disposition
- Problem-solving skills
- Technical support
- Diagnostics
- Computer assembly
Timeline
Call Center Customer Service Agent
Iqor
04.2025 - 05.2025
Computer Repair Technician
Computer Business Specialist
05.2024 - 09.2024
Associates in Information Systems - Information Technology
UWI School Of Business & Applied Studies Ltd.
High School Diploma -
Woodbrook Government Secondary School
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