Ronalene Gordon
Santa Cruz
Summary
Accomplished executive with a proven track record at Telecom Security Services Limited, adept in strategic planning and program management. Spearheaded compliance initiatives and operational strategies, enhancing organizational efficiency and reducing risk exposure. Excelled in fostering a collaborative work culture, significantly boosting productivity and morale. Skilled in community engagement and project management, driving forward company objectives with innovative solutions.
Overview
10
10
years of professional experience
Work History
Ag. Executive Director of Administration
Telecom Security Services Limited
02.2024 - Current
- 1. Overall Administration and Leadership:
Provides strategic direction and leadership for all administrative functions within the security company.
Oversees various departments such as Human Resources, Finance & Accounting, Facilities Management, IT, and Legal.
Develops and implements company-wide policies and procedures related to administrative matters.
Manages the administrative budget and allocates resources effectively.
Acts as a liaison between the security operations team and the executive leadership.
2. Human Resource Management:
Oversees the development and implementation of HR policies, ensuring compliance with labor laws and regulations.
Leads the recruitment, onboarding, training, and development of all administrative staff.
Manages employee relations, addressing employee concerns and grievances.
Develops and implements compensation and benefits programs for administrative staff.
3. Financial Management and Budgeting:
Oversees the company's financial operations, including budgeting, forecasting, and cash flow management.
Ensures accurate and timely financial reporting.
Develops and implements financial controls to safeguard company assets.
Works with the finance team to manage security company contracts and billing.
4. Facilities Management:
Oversees the management and maintenance of the company's security facilities, including offices, training centers, and operational hubs.
Ensures compliance with all relevant safety and security regulations.
Manages the procurement of office supplies and equipment.
5. Information Technology (IT):
Oversees the company's IT infrastructure and ensures its smooth operation.
Develops and implements IT policies and procedures to safeguard company data.
Manages IT security and ensures data protection.
6. Legal and Compliance:
Stays updated on relevant security industry regulations and ensures company compliance.
Manages contracts and legal agreements with vendors and clients.
Works with the legal department to address any legal issues that may arise.
7. Risk Management:
Develops and implements risk management strategies to mitigate potential risks to the company's operations.
Ensures the security company has proper insurance coverage.
8. Other Responsibilities:
Stays informed about industry trends and best practices in security administration.
Develops and implements continuous improvement initiatives within the administrative departments. - Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
Compliance Manager
Telecom Security Services Limited
03.2021 - 02.2024
- Managed compliance efforts, reporting and audits.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
- Collaborated with cross-functional teams to establish clear compliance guidelines and expectations for all departments.
- Supported the implementation of new regulations within the organization by developing strategic plans and action items for each department.
- Improved communication channels between departments by establishing regular meetings and reporting structures related to compliance matters.
Accounts Supervisor
Dachin Group Of Companies
08.2014 - 02.2021
- Managed vendor relationships professionally, negotiating favorable payment terms that benefited both parties involved while maintaining strong business partnerships.
- Assisted in the preparation of annual budgets, providing accurate forecasting of revenue and expenses for the upcoming year.
- Reduced outstanding receivables by diligently following up on past-due invoices.
- Provided strategic recommendations and managed agency resources to fulfill client's marketing needs.
- Engaged in daily communication with clients to establish and maintain positive working relationships.
- Communicated customer feedback and complaints to team members to promote proper resolution.
Education
MBA -
School of Accounting & Management
(Currently Pursuing)PgDip - Food Safety And Quality Assurance
University of The West Indies
2016
Certificate in Supervisory Management -
University of The West Indies
2011
Bachelor of Science - Agri-Business And Management
University of The West Indies
2009
Skills
- Community Engagement
- Program Management
- Strategic Planning
- Project Management
Timeline
Ag. Executive Director of Administration
Telecom Security Services Limited
02.2024 - Current
Compliance Manager
Telecom Security Services Limited
03.2021 - 02.2024
Accounts Supervisor
Dachin Group Of Companies
08.2014 - 02.2021
MBA -
School of Accounting & Management
PgDip - Food Safety And Quality Assurance
University of The West Indies
Certificate in Supervisory Management -
University of The West Indies
Bachelor of Science - Agri-Business And Management
University of The West Indies
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