Ronnie Mc Donald

- Responsible for ensuring that the collateral and security documents of Small Business clients for all countries serviced by the bank, were accurate and up to date.

- Liaising with small business clients to establish good working relationships and ensure that their portfolios aligned with the bank's standards, i.e ensuring timely payments, re-registrations, insurance updates, real estate tax updates, etc.

- Liaising with attorneys and insurance companies to have collateral mortgage documents, mortgage releases and bills of sale documents for small business clients registered in a timely manner

- Responsible for investigating and resolving chargeback requests from retail and business clients for all countries serviced.

- Ensuring that dropped transactions were processed after investigation was completed and the transactions were deemed accurate and not fraudulent.

- Building working relationships with corporate, small business and retail clients to establish patterns in their daily transactions, hence helping to determine any fraudulent activity quicker.

- Responsible for remediating the small business portfolio for all countries serviced by the bank, ensuring that collateral documents were registered, applicable and up to date.

- Responsible for reconciling numerous general ledgers for each country serviced by the bank

- Ensuring that unbalanced accounts were reconciled and balanced on a daily basis

- Liaising with branches of each country to have debit amounts investigated and reconciled.