Ronnie Rajkumar
Piarco,
Summary
Dynamic professional with extensive experience at the Judiciary of the Republic of Trinidad and Tobago, excelling in client intake and case management. Proven ability in stakeholder outreach and confidentiality, complemented by strong administrative skills. Adept at facilitating workshops and maintaining professionalism under pressure, ensuring effective communication and support for diverse clients.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Family and Children Division Intake Officer
Judiciary of the Republic of Trinidad and Tobago
12.2024 - Current
- Conducted intake interviews for family-related matters, including maintenance, custody, access, protection orders, and variation applications.
- Assessed cases at the point of entry to identify urgency, risk factors, and appropriate court processes.
- Provided guidance to the public on court procedures, documentation requirements, and available support services.
- Prepared and processed intake documentation while maintaining accurate, confidential case records.
- Facilitated referrals to social services, mediation, counselling, and other relevant agencies as required.
- Collaborated with judicial officers, social workers, and court staff to support effective case management.
- Managed a high volume of clients with professionalism, sensitivity, and adherence to confidentiality standards.
Judicial Secretary
Judiciary of the Republic of Trinidad and Tobago
05.2023 - 12.2024
- Efficiently managed administrative tasks for the judiciary, ensuring smooth operations and adherence to legal procedures.
- Coordinated and scheduled meetings, hearings, and court proceedings, ensuring all relevant parties were informed and prepared.
- Prepared and maintained accurate legal documents, including court orders, summonses, and legal correspondence, while ensuring confidentiality and accuracy.
- Assisted judges and attorneys in organizing case files, researching legal precedents, and drafting legal documents.
- Managed and updated judicial databases and case management systems, ensuring accurate and timely record keeping.
- Provided administrative support during court proceedings, including managing courtroom logistics, arranging for interpreters, and maintaining order.
- Handled incoming inquiries and requests, providing information and assistance to attorneys, litigants, and the public regarding court procedures, case statuses, and legal documents.
- Prepared and distributed court calendars, notifying parties of upcoming hearings and deadlines.
- Maintained a professional and respectful demeanor when interacting with judges, attorneys, court personnel, and the public.
- Stayed updated on legal procedures, regulations, and changes in the judiciary system.
Senior Processing Clerk
Scotiabank, Trinidad and Tobago
03.2020 - 04.2023
- Processed wire transactions and accounting detail reports.
- Prepared/completed Accounting Support Packages, including investigating, documenting, and resolving exception conditions.
- PC and keyboarding skills.
- Managed of highly confidential Information.
- Met and surpassed targets.
Assistant Social Worker
The Ministry of Education
03.2018 - 02.2020
- Assisted with counseling students, parents, and staff.
- Conducted intake interviews.
- Managed case management of referred students, including assisting with the organization and facilitation of seminars and workshops.
- Assisted with bio-psycho-social interviews and assessments, including Home Visit Assessments, Social Functioning Assessments, and Risk Assessments.
- Conducted field visits to schools, neighbors, agencies, and courts.
- Facilitated SEA concessions for the Special-Education Unit at Student Support Services (SSSD), Ministry of Education.
- Collaborated with external stakeholders and referral services.
- Experienced in participating in meetings, case conferencing, and Multiple Disciplinary Team sessions.
- Demonstrated broad administrative experience, including creating and managing several databases, data entry, filing, taking calls, photocopying/printing, managing emails, and preparing presentations and various reports (including statistical reports) for the Ministry of Education.
- Received Information Technology (ICT) Training from the Ministry of Education.
- Student Support Services Division
Customer Service Representative
NP Airport Gateway Service Station
01.2014 - 01.2016
- Demonstrated strong customer service and interpersonal skills.
- Possessed experience and knowledge of supervisor roles and responsibilities.
- Conducted training for new staff.
- Exhibited effective multitasking skills.
- Had experience working efficiently under pressure.
Education
Post-Graduate Diploma - Mediation Studies
University of The West Indies
St. Augustine01.2019
Bachelor of Science Degree - Psychology, Social Development Policy & Planning
University of the West Indies
St. Augustine01.2017
Certificate - Psychology
University of the West Indies
St. Augustine01.2014
7 CSEC Subjects - English, Mathematics, Literature, History, Integrated Science, Social Studies, Spanish
Vishnu Boys’ Hindu College
Caroni01.2013
Skills
- Microsoft Office Suite/IT
- Typing
- Fast Processing Speed
- Customer Service Delivery
- Professionalism
- Adaptability to stressful environments
- Ethical
- Stakeholder Outreach
- Team Leadership
- Social/Academic Research
- Strong Administrative skills - Database creation and Management
- Client Liaison
- Planning
- Organization
- Facilitation of Presentations, Seminars, Workshops
- Confidentiality
- Communication
- Report Writing
- Conflict resolution
- Client intake
- Confidential record keeping
- Data management
- Court procedures knowledge
- Interpersonal skills
- Critical thinking
- Time management
- Effective communication
- Interviewing techniques
- Team collaboration
Research
· 2021-2022- Conduction of research for the UWI on the Perceived Impact of Parenting Styles and Family Structure on Academic performance of graduates (ex-cadets) from The Military-Led Academic Training (MiLAT)
· 2020-2021- Conduction of research for the UWI on Youth in Conflict with the Law.
· 2016-2017. Yearlong Psychological Research Project at The University of the West Indies. “Examining the predictors of alcohol consumption among undergraduate full-time students at the University of the West Indies, St. Augustine Campus consumption, such as General Stress, Academic Stress, Peer Pressure, Social and Cultural events and Attitudes”
Extracurricular Activities
·· 2021-2022 – Volunteer at The Heroes Foundation – Participant in multiple projects and Social Media Lead.
· 2020-2022– Social Work Research Assistant.
· 2020-2020 – Forty (40) hours of Mediation practicum.
· 2018-2019. Conduction of SEA concessions for the Special Education Unit (SSSD).
· 2018-2019. Creation and Database Management of MDT team at SSSD.
· 2018-2019. Participation in the San Juan/Laventille School Improvement Project.
· 2018-2019. Participation in Parenting in Education Workshops/Diego Martin project.
· 2018. Participation in multiple Student Support Services Division training workshops (HIV/AIDS sensitization/Child abuse/Parenting/Poverty/ICT/Adolescent development).
· 2014-Present. Creator/Owner of social media page that assists in mending relationships and raising awareness of important topics (10k audience and growing).
· 2011-2012. Environmental Club at Vishnu Boys’ Hindu College.
Certification
• 2025- Alternative Dispute Resolution – Diploma – Alison Empower Yourself.
• 2024 – Counselling Children and Adolescents – Accredited Certificate – Udemy
• 2023 – Orientation of Court Processes – Court Paralegal Training Programme – The Judiciary Education Institute, Trinidad and Tobago.
• 2022- Certification in Administrative Support – Alison Empower Yourself.
• 2021- Reward and Recognition for employee with highest accuracy rating from Scotiabank, Trinidad and Tobago.
• 2021- Disaster and Risk Reduction Training – Habitat for Humanity TT
• 2020- Reward and Recognition for most improved overall employee from Scotiabank, Trinidad, and Tobago.
• 2019. Certificate of Completion from Positive Mindset on “Helping Children Cope with Grief and Loss.”
• 2019. Certificate of Completion from Positive Mindset on “Helping Teens who Self-Harm.”
• 2010. Personal Development Training Programme – Families in Action
• 2024 – Counselling Children and Adolescents – Accredited Certificate – Udemy
• 2023 – Orientation of Court Processes – Court Paralegal Training Programme – The Judiciary Education Institute, Trinidad and Tobago.
• 2022- Certification in Administrative Support – Alison Empower Yourself.
• 2021- Reward and Recognition for employee with highest accuracy rating from Scotiabank, Trinidad and Tobago.
• 2021- Disaster and Risk Reduction Training – Habitat for Humanity TT
• 2020- Reward and Recognition for most improved overall employee from Scotiabank, Trinidad, and Tobago.
• 2019. Certificate of Completion from Positive Mindset on “Helping Children Cope with Grief and Loss.”
• 2019. Certificate of Completion from Positive Mindset on “Helping Teens who Self-Harm.”
• 2010. Personal Development Training Programme – Families in Action
References
- Shavana Dhansingh, PhD Candidate | Child and Family Facilitator, Judiciary of the Republic of Trinidad and Tobago, (868) 743-8920
- The Honourable Justice Christopher Sieuchand, Judiciary of the Republic of Trinidad and Tobago, (868) 786-2716
Timeline
Family and Children Division Intake Officer
Judiciary of the Republic of Trinidad and Tobago
12.2024 - Current
Judicial Secretary
Judiciary of the Republic of Trinidad and Tobago
05.2023 - 12.2024
Senior Processing Clerk
Scotiabank, Trinidad and Tobago
03.2020 - 04.2023
Assistant Social Worker
The Ministry of Education
03.2018 - 02.2020
Customer Service Representative
NP Airport Gateway Service Station
01.2014 - 01.2016
Post-Graduate Diploma - Mediation Studies
University of The West Indies
Bachelor of Science Degree - Psychology, Social Development Policy & Planning
University of the West Indies
Certificate - Psychology
University of the West Indies
7 CSEC Subjects - English, Mathematics, Literature, History, Integrated Science, Social Studies, Spanish
Vishnu Boys’ Hindu College