RORY RAMDATH

Work History

Branch Manager

Lafast Motors

07.2023 - Current

Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Maintained friendly and professional customer interactions.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Complied with regulatory guidelines and requirements.
Consulted customers to boost product sales and services.
Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
Analyzed business processes to identify cost savings and operational efficiencies.
Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
Enhanced branch visibility and market presence by orchestrating community engagement initiatives.

Operations Manager

Remb Chemical Services Ltd

02.2019 - 06.2023

Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Analyzed and reported on key performance metrics to senior management.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Managed purchasing, sales, marketing and customer account operations efficiently.

Customer Service Manager

Ansa Automotive Ltd.

03.2016 - 08.2019

Increased customer satisfaction rating from 73% to 98%
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
Researched and corrected customer concerns to promote company loyalty.
Collaborated with upper management to improve customer service processes and support structures company-wide.
Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
Improved team morale by establishing recognition program for exceptional customer service.
Reduced customer complaints by proactively identifying and addressing common issues.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Automotive Service Manager

Lifestyle Motors Ltd

04.2010 - 06.2016

Resolved customer complaints in professional and timely manner.
Met with customers to discuss service needs and offer available solutions.
Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Hired, trained and supervised team of service staff members to meet business goals.
Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Met with customers to discuss service needs and develop effective and practical solutions.
Developed and maintained positive relationships with customers to build rapport and trust.
Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Monitored service staff performance and provided feedback for improvement.
Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
Achieved 18%% increase in productivity in fixed operations, parts and service department.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Automotive Parts Sales Manager

Autosource Ltd.

04.2009 - 03.2010

Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
Monitored industry trends to stay current on market changes, adjusting pricing and inventory accordingly.
Implemented new sales strategies, resulting in higher customer retention rates and overall satisfaction.
Led a team of sales associates to consistently surpass monthly sales goals.
Increased sales revenue by developing and implementing effective sales strategies.

Automotive Service Manager

Dumore Enterprises Ltd

02.2007 - 03.2009

Resolved customer complaints in professional and timely manner.
Met with customers to discuss service needs and offer available solutions.
Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Hired, trained and supervised team of service staff members to meet business goals.
Analyzed service reports to identify areas of improvement.
Coordinated with other departments to maintain streamlined and productive workflow.
Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Enhanced team morale and reduced staff turnover by establishing recognition program that highlighted outstanding employee contributions.
Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
Enhanced workplace safety by implementing strict protocols for equipment usage, hazardous material handling, and waste disposal procedures.

Automotive Shop Manager

Neal & Massy Automotive Ltd

01.1999 - 01.2007

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Passionate about learning and committed to continual improvement.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Proved successful working within tight deadlines and a fast-paced environment.
Learned and adapted quickly to new technology and software applications.
Demonstrated strong organizational and time management skills while managing multiple projects.
Developed and maintained courteous and effective working relationships.
Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
Managed large service teams (staff of 40)
Junior Accountant
Service Advisor

Summary

Overview

Work History

Branch Manager

Operations Manager

Customer Service Manager

Automotive Service Manager

Automotive Parts Sales Manager

Automotive Service Manager

Automotive Shop Manager

Education

Diploma -

Business Degree - Management

Certificate - Health & Safety Certficate

High School Diploma -

Skills

Timeline

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