Dynamic individual with hands-on experience in Management and Human Resource Management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
Overview
17
17
years of professional experience
Work History
General Manager
PRW Enterprises Limited
Aranguez, Trinidad and Tobago
09.2024 - Current
Human Resource Manager/W-Est. Asst. Superintendent
First Guards Security Group Limited
Chaguanas, Trinidad and Tobago
01.2013 - 08.2024
Organized and led staff orientation programs and training to promote collaboration.
Monitored and handled employee claims involving performance-based and harassment incidents.
Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
Motivated employees through special events, incentive programs, and constructive feedback.
Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Implemented performance reviews and motivational strategies to elevate HR team results.
Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
Recruited top talent to maximize profitability.
Liaised between multiple business divisions to improve communications.
Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Distributed employee engagement surveys to identify areas of improvement.
Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
Ensure the Operations Department is properly managed
Manage all departments in the organization
General Manager
PRW Enterprises Limited
Aranguez
08.2008 - 12.2012
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Improved marketing to attract new customers and promote business.
Maintained professional, organized, and safe environment for employees and patrons.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Maximized performance by monitoring daily activities and mentoring team members.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Established team priorities, maintained schedules and monitored performance.
Managed senior-level personnel working in marketing and sales capacities.
Accomplished multiple tasks within established timeframes.
Assisted in organizing and overseeing assignments to drive operational excellence.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Controlled costs to keep business operating within budget and increase profits.
Developed and maintained relationships with customers and suppliers through account development.
Set aggressive targets for employees to drive company success and strengthen motivation.
Cross-trained existing employees to maximize team agility and performance.
Managed and motivated employees to be productive and engaged in work.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Oversee the entire company operations including Head office, warehouse, all branches
Education
High School Diploma -
School of Practical Accounting
San Fernando, Trinidad And Tobago
06-2003
Certificate in Human Resource Management - Human Resource Management
The University of The West Indies
Skills
Communication skills
Training, coaching and development
Organizational development
Team leadership /building
Staff training/development/management
Recruitment
Leadership
Performance improvements
Human resources management
Customer relationship management
Policy/program development
Consistently meet goals
Problem resolution
Market growth
Affiliations
My hobbies are listening to music, watching sports, travelling
References
Ricardo Jagroop
RB's Snacks
Manager
1-868-734-2002
Timeline
General Manager
PRW Enterprises Limited
09.2024 - Current
Human Resource Manager/W-Est. Asst. Superintendent
First Guards Security Group Limited
01.2013 - 08.2024
General Manager
PRW Enterprises Limited
08.2008 - 12.2012
Certificate in Human Resource Management - Human Resource Management
The University of The West Indies
High School Diploma -
School of Practical Accounting
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