Roshai Kyla Manswell
My St Goerge Tobago
Summary
Enthusiastic, adaptable, and people-oriented professional with experience in customer service, hospitality, childcare, administration, and client relations. Business owner, content creator, and experienced caregiver with strong communication, multitasking, and problem-solving skills. Three years of experience supervising children of all ages while creating safe, engaging, and interactive activities. Passionate about delivering exceptional guest experiences in fast-paced environments and eager to contribute positively within the cruise industry.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist / Cashier
Dr Moore Dental
10.2023 - 01.2024
- Delivered professional customer service
- Answered phone calls, addressed inquiries, and directed calls to appropriate personnel promptly.
- Maintained a clean and organized reception area to create a welcoming environment for patients.
- Managed appointment scheduling using practice management software for efficient office operations.
Caregiver
Children Authority of Trinidad and Tobago
09.2019 - 09.2022
- Supervised children of different age groups in a safe and supportive environment
- Planned and facilitated engaging activities
- Provided emotional support and maintained routines
- Provided daily care and support to children in foster care settings.
- Developed engaging activities to promote social skills and personal development.
- Ensured a safe and nurturing environment for children in care.
Command Center Specialist
Rapid Response
05.2019 - 08.2019
- Supported daily operations and customer interactions
- Monitored performance metrics to support continuous improvement initiatives.
- Provided technical assistance to users of the center's services.
Cashier
Almandoz Hardware
01.2018 - 07.2018
- Managed cash register operations and balanced daily cash drawers.
- Assisted customers with product inquiries and provided recommendations.
- Handled returns and exchanges according to company policies.
- Trained new cashiers on register procedures and customer service standards.
- Resolved customer complaints promptly and professionally during transactions.
Teacher’s Assistant
Des Vignes Rd Government Primary School
01.2016 - 08.2016
- Assisted teachers in classroom management and student engagement activities.
- Prepared and organized educational materials for lessons and activities.
- Supported individual students with learning difficulties during instruction.
- Implemented classroom routines to maintain an effective learning environment.
Reservations Front Desk Clerk
Surf Side Hotel
10.2015 - 01.2016
- Managed customer interactions and bookings
- Handled cash transactions and administrative duties
- Delivered professional customer service
- Greeted guests warmly upon arrival at the hotel.
- Managed check-in and check-out processes efficiently.
- Answered guest inquiries regarding hotel services and local attractions.
- Coordinated with housekeeping to ensure room readiness for guests.
- Resolved guest complaints promptly and professionally.
Cashier
Unicomer Courts
12.2014 - 01.2015
- Supported daily operations and customer interactions
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Education
CXC - Social Studies, English A, English B, Office Administration, Human & Social Biology
Skills
- Customer Service & Guest Relations
- Child Supervision & Activity Coordination
- Communication & Teamwork
- Cash Handling & Reception Duties
- Multitasking & Time Management
- Content Creation & Social Media
- Problem Solving
- Hospitality & Front Desk Operations
- First Aid
- Makeup application
Certification
- First Aid Certification
- Flight Attendant Certificate
- Diploma in Brow Lamination, Tinting, Waxing, Mapping, Microshading & Microblading
- Jump Start in Business Certificate
- Television and Video Production Training
Hobbies and Interests
Makeup artistry, photography, videography, beauty content creation
Languages
English
First Language
Timeline
Receptionist / Cashier
Dr Moore Dental
10.2023 - 01.2024
Caregiver
Children Authority of Trinidad and Tobago
09.2019 - 09.2022
Command Center Specialist
Rapid Response
05.2019 - 08.2019
Cashier
Almandoz Hardware
01.2018 - 07.2018
Teacher’s Assistant
Des Vignes Rd Government Primary School
01.2016 - 08.2016
Reservations Front Desk Clerk
Surf Side Hotel
10.2015 - 01.2016
Cashier
Unicomer Courts
12.2014 - 01.2015