Roshanna St Hill
Port of Spain
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Catering Sale Manager (Part Time)
Deluxe Catering.tt
Port Of Spain
01.2024 - Current
- Maintained updated records of all incoming orders from customers.
- Followed up with customers after events to ensure satisfaction.
- Created event itineraries and timelines with load sheets, catering food lists and staffing grids.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Established relationships with clients by providing superior customer service.
- Collaborated with chefs to develop creative menus that met client needs and budget requirements.
- Monitored budgets closely to ensure profitability on each event.
- Developed innovative marketing strategies to promote catering services in the local community.
Sale/Store Manager
Roshanna’s Fashion Limited
Port Of Spain
08.2018 - Current
- Promoting via social media to maximize brand identity, and generate warm leads.
- Maintaining the company website with up-to-date product specifications and availability.
- Resolve customer complaints.
- Responding to customer inquiries in a timely fashion, and answering questions on available stock and product performance.
- Preparing sold products for customer delivery prior to shipping, ensuring that customers receive quality products in a timely manner.
- Establish or identify prices of goods and services, and tabulate the bills.
- Compile and maintain records and bookkeeping.
- Operated autonomously in all facets of business, i.e., strategic planning, revenue growth, financial management, and price negotiations.
- Generate sales, and help the company move products and services.
- Self-motivated, team player, with a daily focus on goals.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Executed strategic sales plans to expand customer base and revenue.
- Resolved customer complaints regarding sales and service.
Sale Representative
Rome Carnival Mas Band
Port Of Spain
01.2015 - 02.2015
- Responding to customer inquiries about costumes and answering questions on available costumes and other products
- Identifying the prices of costumes and sections
- Preparing sold products for customer and ensuring that customers receives quality products in a timely manner
- Generate sales
Education
Bachelor of Arts with Honours - Business Management
School of Accounting and Management (SAM)
03.2018
Certificate in Business Management -
School of Accounting and Management (SAM)
02.2015
Caribbean Advanced Proficiency Examinations (CAPE) -
Elders' Sixth Form
06.2014
Caribbean Secondary Education Certification (CSEC) -
Aranguez Educational Secondary School
06.2012
Skills
- Marketing skills
- Communication Skill
- Management Skill
- Leadership skills
- Problem solving
- Financial Management
- Customer service
- Documentation and reporting
- Competitor research
- Sales management
- Decision-making
- Time management
- Team leadership
- Safety procedures
- Verbal and written communication
- Business planning
Certification
- Bachelor Degree of Arts, School of Accounting & Management, 03/01/18
- Certificate in Business Management, School of Accounting & Management, 02/01/15
References
- Darieo Romeo, 297-7816
- Thori Pickering, 301-3034
Personal Information
Date of Birth: 01/14/95
Languages
English
First Language
Timeline
Catering Sale Manager (Part Time)
Deluxe Catering.tt
01.2024 - Current
Sale/Store Manager
Roshanna’s Fashion Limited
08.2018 - Current
Sale Representative
Rome Carnival Mas Band
01.2015 - 02.2015
Bachelor of Arts with Honours - Business Management
School of Accounting and Management (SAM)
Certificate in Business Management -
School of Accounting and Management (SAM)
Caribbean Advanced Proficiency Examinations (CAPE) -
Elders' Sixth Form
Caribbean Secondary Education Certification (CSEC) -
Aranguez Educational Secondary School
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