Roxanne Morgan
Port of Spain
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict-resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
32
32
years of professional experience
Work History
Supervisor
Eric Williams Medical Sciences Complex
02.2008 - Current
- Conducted regular reviews of operations and identified areas for improvement.
- Solicited customer feedback to identify and improve on areas of weakness.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Boosted team performance by developing customer service training materials and conducting service training.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Security Officer
Gary Griffith Security Services
07.2008 - 01.2010
- Prevent unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of the building.
- Examined doors, windows, and gates to verify security.
- Investigated suspicious activities and persons to maintain the security of premises.
Patient Attendant
Marian Villa Nursing Home
04.2005 - 11.2008
- Actively engaged in ongoing observation of patients'' mental/emotional status adjusting care approach accordingly for maximum support during recovery journey.
- Fostered positive relationships with patients and their families through empathetic listening, clear communication, and genuine concern for their wellbeing.
- Provided physical support to patients through diverse types of mobility assistance.
- Answered patient assistance calls, assessed needs, and offered qualified support.
Sales Clerk
Nahous Variety Store
06.2003 - 12.2005
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Managed inventory to ensure optimal product availability for meeting customer needs.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Patient Care Coordinator
Scarborough General Hospital
05.1992 - 01.1996
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
Education
High School Diploma -
Bates Memorial High School
Foster Road Sangre Grande07.1993
Cumana Seventh Day Adventist Primary
1988
Skills
- Employee Motivation
- Staff Development
- Data Entry
- Teamwork and Collaboration
- Team Training
Timeline
Security Officer
Gary Griffith Security Services
07.2008 - 01.2010
Supervisor
Eric Williams Medical Sciences Complex
02.2008 - Current
Patient Attendant
Marian Villa Nursing Home
04.2005 - 11.2008
Sales Clerk
Nahous Variety Store
06.2003 - 12.2005
Patient Care Coordinator
Scarborough General Hospital
05.1992 - 01.1996
High School Diploma -
Bates Memorial High School
Cumana Seventh Day Adventist Primary
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