Russel Mendes
Scarborough,CHA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
12
12
years of professional experience
Work History
HOSPITALITY SUPPORT STAFF(BARTENDER)
Sunsets Limited
Black Rock
06.2021 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Resolved customer complaints in a professional manner.
- Attended regular training sessions to stay updated on new products or trends.
- Developed good working relationships with fellow employees through effective communication.
- Participated in weekly team meetings to discuss goals and objectives set by management.
Customer Service Supervisor
MT IRVINE BEACH HOTEL
MT Irvine
10.2018 - 10.2021
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
- Maintained accurate records of customer interactions for future reference.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Created reports on daily, weekly, monthly basis related to customer service activities.
- Implemented programs designed to increase employee engagement within the team.
- Assisted in developing training materials for new hires as well as existing employees.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Answered phone calls and responded to questions and concerns.
Assistant General Manager
HARTS CARNIVAL LIMITED
Port Of Spain
06.2012 - 10.2018
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Monitored inventory levels and placed orders for new stock as needed.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Analyzed financial data and prepared reports for senior management.
- Created promotional campaigns to increase store traffic and generate revenue.
- Identified opportunities for cost savings and operational efficiency improvements.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Evaluated current processes within the store environment to identify areas of improvement.
- Collaborated with other departments within the organization to coordinate projects.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Developed marketing plans to promote products or services offered by the company.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Organized special events such as promotions or fundraisers to drive business growth.
Education
Outstanding Customer Service Certificate Course
Allison Online School
ONLINE05-2020
INTRODUCTION TO COMMUNICATION SKILLS (CERTIFICATE)
Allison
Online05-2020
DEALING WITH DIFFICULT PEOPLE IN WORK AND LIFE
Allison Certificate
ONLINE05-2020
Bachelor of Arts - Marketing
George Brown College
Toronto, Ontario 05-2012
Skills
- Payment Processing
- Basic accounting
- Suggestive Selling
- Excellent judgment
- Marketing and sales experience
- Customer service expertise
- Organizational ability
- Handling Difficult Customers
- Performance Improvement
- Report Generation
- Scheduling
- Data Collection
- Data Entry
- Paperwork Processing
- Call Management
- Account updating
- Consultative Sales
- Product Knowledge
- Appointment Scheduling
- Order Processing
- Microsoft Excel
- Office equipment proficiency
- Customer Relationship Management (CRM)
- Product Sales
- Retail sales customer service
- Minute Taking
- Courteous demeanor
- Administrative Support
- Spreadsheets
- Microsoft Office Suite
- Service Upselling
- Researching
- Proofreading
- Research
References
References available upon request.
Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leave4-day work weekWork from home optionFlexible work hoursPersonal development programsTeam Building / Company RetreatsTimeline
HOSPITALITY SUPPORT STAFF(BARTENDER)
Sunsets Limited
06.2021 - Current
Customer Service Supervisor
MT IRVINE BEACH HOTEL
10.2018 - 10.2021
Assistant General Manager
HARTS CARNIVAL LIMITED
06.2012 - 10.2018
Outstanding Customer Service Certificate Course
Allison Online School
INTRODUCTION TO COMMUNICATION SKILLS (CERTIFICATE)
Allison
DEALING WITH DIFFICULT PEOPLE IN WORK AND LIFE
Allison Certificate
Bachelor of Arts - Marketing
George Brown College