Ruthlyn Palmer
Barataria
Summary
Dynamic and results-oriented professional with extensive experience in customer service and office administration, notably at the Ministry of Labour. Excelled in maintaining confidentiality, enhancing office efficiency, and resolving customer complaints, demonstrating exceptional problem-solving skills and reliability. Proven track record of improving client satisfaction and streamlining operations, showcasing a unique blend of interpersonal and organizational capabilities.
Overview
7
7
years of professional experience
Work History
Office Messenger
Ministry of Energy and Energy Industries
Port Of Spain, Trinidad And Tobago
06.2023 - 05.2024
- Evaluated proposals for energy-efficient projects and provided recommendations to management based on feasibility, cost, and potential savings.
- Assisted with office inventory management, ensuring adequate supplies were available at all times for smooth operations.
- Acted as a liaison between departments to address any logistical concerns or requests related to document delivery or messaging services.
- Maintained confidentiality while handling sensitive information and documents throughout the delivery process, ensuring trust from both colleagues and clients alike.
- Collaborated with other office messengers to ensure efficient coverage of all deliveries during peak hours or employee absences.
- Ensured timely delivery of packages for improved client satisfaction and business relationships.
- Obtained signatures for delivery documents and packages.
Cashier
KFC Restaurant
Barataria And Morvant
10.2020 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Clerical Assistant
Ministry of Labour
Port Of Spain, Trinidad And Tobago
04.2021 - 04.2023
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Composed sensitive, confidential reports and documentation.
Customer Service Representative
SuperPharm
Westmoorings
07.2017 - 08.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Tranquality Secondary School
Port Of Spain, Trinidad And Tobago08-2020
High School Diploma -
Corpus Christi College
Diego Martin, Trinidad And Tobago06-2018
Skills
- Reliability and punctuality
- Filing and archiving
- Stress Tolerance
- Route Planning
- Confidentiality Awareness
- Working Independently
- Customer Service
- Problem-Solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Messenger
Ministry of Energy and Energy Industries
06.2023 - 05.2024
Clerical Assistant
Ministry of Labour
04.2021 - 04.2023
Cashier
KFC Restaurant
10.2020 - 08.2023
Customer Service Representative
SuperPharm
07.2017 - 08.2017
High School Diploma -
Tranquality Secondary School
High School Diploma -
Corpus Christi College