Ryan Hasnally
Valencia
Summary
Communicative Receptionist recognized for providing first-rate support for clients and employers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor.
Overview
7
7
years of professional experience
Work History
Receptionist
Playa Del Este Private Resort
Salybia
08.2019 - Current
- Answered and directed incoming calls using multi-line telephone system, mostly dealing with customers wanting to make and confirm reservations.
- Processed payments and updated accounts to reflect balance changes.
- Answer online messages left on company's social medias and Emails.
- Screened and verified visitors for identification credentials and purpose of visit also in the checking in of customers.
- Supervised setup of conference rooms for meetings to be held by the company or its clients.
Agent/Officer-in-Charge
IQor
Wallerfield
09.2017 - 07.2018
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Assist in changing of account information and updating client records.
- Place orders for clients who may be having trouble online or is unable to do so.
- Assist in the coaching of agent's calls and interaction with clients accounts.
- Take calls of persons requesting a supervisor while trying to deescalate any given situation.
Education
Associate of Science - Public Administration
The UWI
St Augustine 02.2021
High School Diploma -
Sangre Grande Educational Institute
Sangre Grande 06.2016
Skills
- Business Operations Understanding
- Recordkeeping and Bookkeeping
- Meticulous and Organized
- Office Equipment Operations
- Multi-Line Telephone Skills
- Data Entry and Database Software
- Microsoft Office Suite
- Administrative Support
Timeline
Receptionist
Playa Del Este Private Resort
08.2019 - Current
Agent/Officer-in-Charge
IQor
09.2017 - 07.2018
Associate of Science - Public Administration
The UWI
High School Diploma -
Sangre Grande Educational Institute
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