Saarah Mirza
St, John's Road, Orangefield. Carapichaima
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Airports Authority Of Trinidad And Tobago
04.2015 - Current
- Handles passenger/airport users general inquiries and suggestions courteously and professionally.
- Actively listens to customers, handles concerns to the best of my ability, and escalated major issues to respective supervisor/manager.
- Answers customer telephone calls promptly to avoid on-hold wait times.
- Responds to customer requests for products, services, and company information.
- Provides customer support to our internal and external customers.
- Analyzes customer service trends to discover areas of opportunity and provide feedback to management.
- Maintains up-to-date in the knowledge of product and service changes in our field/department.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for other departments in our company.
Call Center Representative (Leave Relief)
Airports Authority Of Trinidad And Tobago
07.2017 - 12.2017
- Responded to customer calls and emails to answer questions about products and services.
- Received reports and acted on reports by contacting respective authority.
- Kept a working relationship with shift managers and shift maintenance staff.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Cruise Ship Visitor Guide (Seasonal/Part-Time)
Tourism Development Company (TDC)
11.2015 - 02.2016
- Provided customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks in Trinidad.
- Delivered suggested information and details of places of interest in and out of Port-Of-Spain.
- Monitored visitors and enforced rules, maintaining the utmost safety to our visiting group.
Facilitation Officer Trainee (OJT)
Airports Authority Of Trinidad And Tobago
04.2014 - 04.2015
- Worked closely alongside Ministry of Foreign Affairs and other ministries in the facilitation of diplomats both locally and international.
- Assisted in the facilitation sporting teams both on departure and arrival from their events.
- Facilitated several VIPs to make their transit/stay at the Piarco International Airport an unforgettable experience.
Education
Certificate - Apron Safety And Operations Management
Airport Council International (ACI).
ACI Online Learning Centre10.2023
Post Graduate Diploma - Executive Management
School of Practical Accounting
Chaguanas 01.2021
Diploma - Operations Management
Allison
Online2020
Diploma - Project Management
School of Practical Accounting
Chaguanas 01.2020
Bachelor - International Relations
University of West Indies
St Augustine 10.2014
CAPE Dipoloma - Business
Upper Level Educational Institute
Chaguanas 07.2010
CSEC Certification - Business
Asja Girls College.
Charlieville 06.2008
Skills
- Customer Relations
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Critical Thinking
- Computer Proficiency
- Call Center Operations
Timeline
Call Center Representative (Leave Relief)
Airports Authority Of Trinidad And Tobago
07.2017 - 12.2017
Cruise Ship Visitor Guide (Seasonal/Part-Time)
Tourism Development Company (TDC)
11.2015 - 02.2016
Customer Service Representative
Airports Authority Of Trinidad And Tobago
04.2015 - Current
Facilitation Officer Trainee (OJT)
Airports Authority Of Trinidad And Tobago
04.2014 - 04.2015
Certificate - Apron Safety And Operations Management
Airport Council International (ACI).
Post Graduate Diploma - Executive Management
School of Practical Accounting
Diploma - Operations Management
Allison
Diploma - Project Management
School of Practical Accounting
Bachelor - International Relations
University of West Indies
CAPE Dipoloma - Business
Upper Level Educational Institute
CSEC Certification - Business
Asja Girls College.