Sabrina Celine Soondar
Arima,ARI
Summary
Dynamic operations and education professional with over 8 years of global experience in K-12 instruction, HR operations, and customer success. Expertise in instructional design, onboarding, coaching, and process improvement fosters a collaborative environment that empowers teams to excel. Proven track record of delivering engaging learning experiences that enhance retention and elevate client satisfaction. Committed to driving operational excellence and cultivating a culture of continuous improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Talent Coordinator
WorkBetterNow
08.2025 - Current
- Delivered seamless onboarding for over 60 Certified Professionals (CPs), equipping them with resources, role clarity, and client introductions to set them up for success.
- Conducted regular check-ins and coaching sessions for over 60 CPs, to enhance performance, communication, and career growth; collaborated with Training Teams to address skill gaps through tailored up-skilling programs.
- Identified early signs of CP or client dissatisfaction, investigated Red Flags, and collaborated cross-functionally to resolve issues quickly, boosting retention and client satisfaction.
- Oversaw structured offboarding processes, knowledge transfer, and documentation; monitored post-exit compliance and analyzed trends to inform retention strategies.
- Partnered with Account Managers to align CP success with client goals; maintained accurate documentation in HubSpot and delivered performance reports.
English Language & Literature Educator
Roong Aroon School
01.2025 - 06.2025
- Facilitated bilingual learning environments, promoting inclusive communication, cultural sensitivity, and psychologically safe classroom dynamics to optimize engagement and productivity.
- Designed and delivered personalized, outcome-driven lessons that strengthened reading, writing, and verbal communication skills, integrating media literacy and current global issues to ensure content relevance.
- Applied data-informed assessment frameworks, including IB rubrics, to track student progress, provide actionable feedback, and tailor strategies to individual learning styles.
- Collaborated cross-functionally with educators, administrators, and parents to enhance learner outcomes, support talent development, and create user-focused learning experiences.
- Managed classroom dynamics, fostering a positive and supportive environment that promoted engagement, motivation, and participation.
K3 Kindergarten English Teacher
Munsang College
06.2024 - 12.2024
- Facilitated bilingual learning environments, promoting inclusive communication, cultural sensitivity, and psychologically safe classroom dynamics to optimize engagement and productivity.
- Designed and delivered personalized, outcome-driven lessons that strengthened reading, writing, and verbal communication skills, integrating media literacy and current global issues to ensure content relevance.
- Applied data-informed assessment frameworks, including IB rubrics, to track student progress, provide actionable feedback, and tailor strategies to individual learning styles.
- Collaborated cross-functionally with educators, administrators, and parents to enhance learner outcomes, support talent development, and create user-focused learning experiences.
- Managed classroom dynamics, fostering a positive and supportive environment that promoted engagement, motivation, and participation.
Support Manager
Influence Mobile
06.2023 - 06.2024
- Managed the Player Support Team, providing leadership, guidance, and coaching to ensure efficient and reliable customer service across all channels.
- Oversaw Zendesk operations, including ticket escalations, reviews, responses, bug reporting, and email support, ensuring timely resolution of player issues.
- Collaborated with Product and QA teams to identify and resolve customer issues, while analyzing Tableau data and reporting findings to inform team strategy.
- Assessed agent skills, provided constructive feedback, and optimized support channel assignments to maximize team performance and service quality.
Online ESL Tutor
Native Camp
09.2022 - 06.2024
- Adapted Native Camp lesson plans to design creative activities that strengthened speaking, listening, reading, and writing skills for non-native speakers across diverse age groups, consistently fostering student engagement and confidence.
- Monitored student progress, providing personalized feedback and strategies to accelerate language development and achievement.
Business Operations Assistant
Judiciary of Trinidad and Tobago
09.2020 - 09.2023
- Provided administrative support, managing booking requests, court logs, rosters, and document preparation to ensure smooth court operations.
- Coordinated with Judicial Support Officers and arranged timely delivery of court documents to the Magistrate’s Court.
- Assisted clients with inquiries and guided them during hearings, maintaining an organized and efficient Court Customer Centre.
- Tracked incoming and outgoing participants for hearings, supporting accurate record-keeping and efficient courtroom management.
Receptionist / Telephone Operator
Beacon Insurance Company Ltd
08.2019 - 08.2020
- Assisted walk-in customers with policy renewals and filing claims forms.
- Reviewed documents and forms for accuracy and completeness of information entered before the customer submits documents.
Customer Support Specialist
Digicel Telecommunications
09.2017 - 08.2019
- Resolved high-volume customer inquiries and complaints, ensuring product/service satisfaction while driving client loyalty, retention, and contributing to sales.
Administrative Assistant
Service Commissions Department
09.2015 - 10.2016
- Provided clerical and administrative support, including data entry, document management, and routine correspondence, ensuring accuracy and efficiency.
- Maintained confidential files, managed office supplies, and supported reception operations to ensure smooth daily workflows.
- Prepared reports and forms, contributing to organized record-keeping and streamlined office processes.
Education
Bachelor of Arts - English, Linguistics and Education
University of The Southern Caribbean
Trinidad And Tobago01.2022
Skills
Operations & HR: Onboarding, Training and Mentoring, Retention, Client Success, Process Optimization, Cross-functional Collaboration, Customer Relationship Management
Education & Learning: Instructional Design, Curriculum Development, Inclusive Communication, Assessment Design, Classroom & Online Learning, Conflict Resolution
Certification
- Human Resource Management (Recruiting, Hiring, and Performance Management) - University of Minnesota
- Principles of Management - Johns Hopkins University
- World TESOL Academy - 120 Hours TESOL / TEFL Certification
Timeline
Talent Coordinator
WorkBetterNow
08.2025 - Current
English Language & Literature Educator
Roong Aroon School
01.2025 - 06.2025
K3 Kindergarten English Teacher
Munsang College
06.2024 - 12.2024
Support Manager
Influence Mobile
06.2023 - 06.2024
Online ESL Tutor
Native Camp
09.2022 - 06.2024
Business Operations Assistant
Judiciary of Trinidad and Tobago
09.2020 - 09.2023
Receptionist / Telephone Operator
Beacon Insurance Company Ltd
08.2019 - 08.2020
Customer Support Specialist
Digicel Telecommunications
09.2017 - 08.2019
Administrative Assistant
Service Commissions Department
09.2015 - 10.2016
Bachelor of Arts - English, Linguistics and Education
University of The Southern Caribbean
Sabrina Celine Soondar
References
References available upon request
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