Sade Greenidge
San Fernando
Summary
Organized and dedicated, with a proven track record of providing exceptional customer service in fast-paced environments, a keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated with exceptional communication skills and the ability to perform effectively both independently or in a team environment.
Overview
14
14
years of professional experience
Work History
Spa Manager
The J Spa and Wellness Center
03.2016 - Current
- Staff supervision and training
- Inventory management and procurement
- Customer service excellence
- Communication and interpersonal skills
- Database Management
- Led a team of 5+ employees and managed day-to-day operations to ensure the highest level of customer satisfaction
- Utilised strong leadership skills to motivate and inspire the team, resulting in improved employee engagement and productivity
- Streamlined operational processes, reducing costs while maintaining high service standards
- Established strong vendor relationships, securing favourable terms for products
- Trained and mentored staff members, promoting a culture of excellence in service delivery
- Maintained compliance with industry regulations and standards, ensuring a safe and sanitary spa environment
- Assisted owner in developing and executing marketing initiatives to increase spa bookings
- Created and executed seasonal promotions and events, resulting in increased revenue and guest loyalty
Office Admin Assistant
Debros Marketing and Services Company Ltd
02.2014 - 08.2015
- Provided clerical support, addressing routine and special requirements
- Streamlined document processing to improve traceability
- Assisted with daily office operations, including managing correspondence, scheduling appointments, and organizing meetings
- Maintained and updated office records, filing systems, and databases
- Assisted in preparing reports, presentations, and spreadsheets
- Handled incoming calls and directed them to appropriate personnel
- Managed office supplies and equipment, ordering replacements as necessary
- Assisted in the planning and execution of company events and meetings
Bookstore Manager
Nigel R Khan
03.2011 - 12.2012
- Optimized store layout for ease of navigation, resulting in increased customer satisfaction and higher sales per visit.
- Instituted loss prevention measures that led to a significant decrease in shrinkage rates over time.
- Enhanced customer satisfaction and loyalty through personalized recommendations and attentive service.
- Streamlined inventory management for improved efficiency, accurate tracking, and reduced waste.
Education
Administrative Assistant Diploma -
SITAL
10.2024
CSEC CXC Diploma -
01.2010
Skills
- Customer service
- Attention to detail
- Decision-making
- Time management
- Communication
- Teamwork
- Self-motivation
References
- Jhoniele Diaz Cummings, Owner, The J Spa, 739-3484, thejspa@gmail.com
- Nigel Cleghorn, CEO, Debros Marketing & Services, 689-2914, nigelcleghorn@hotmail.com
- Brigette Joseph, Director, Chef Brigette & Co., 309-1222, hello@chefbrigette.com
Affiliations
- Anemics Events
Languages
English
Native language
Spanish
Beginner
A1
Timeline
Spa Manager
The J Spa and Wellness Center
03.2016 - Current
Office Admin Assistant
Debros Marketing and Services Company Ltd
02.2014 - 08.2015
Bookstore Manager
Nigel R Khan
03.2011 - 12.2012
CSEC CXC Diploma -
Administrative Assistant Diploma -
SITAL
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