Summary
Overview
Work history
Education
Skills
Timeline
Generic

Safiya Brown

Couva,Trinidad

Summary

Detail-oriented professional with expertise in Microsoft Suite, bookkeeping, and time-management, adept at delivering client-focused solutions through strong written communication and tactful negotiation. Skilled in effective verbal articulation and efficient telephonic etiquette, ensuring seamless interactions and fostering positive relationships. Committed to leveraging these competencies to drive organizational success while maintaining a high standard of professionalism.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work history

Customer Service Representative

iQor
Chaguanas
2025.01 - 2025.12
  • Assisted customers with inquiries and provided accurate information regarding products and services.
  • Resolved customer complaints by actively listening and offering appropriate solutions to ensure satisfaction.
  • Maintained knowledge of product offerings and promotions to effectively communicate with customers during interactions.
  • Collaborated with team members to ensure seamless customer service and support during peak periods.
  • Documented customer interactions accurately in order to facilitate follow-up and improve service delivery.
  • Utilised various communication tools to engage with customers and enhance their overall experience.
  • Offered technical support, leading to enhanced user experience.

Accounting Office Assistant

Innovative Marketing Solutions
Marabella, San Fernando
2022.01 - 2024.09
  • Managed daily accounting tasks including data entry and invoice processing.
  • Assisted in reconciling bank statements and maintaining financial records.
  • Coordinated communication between departments to ensure accurate financial reporting.
  • Supported preparation of financial reports by gathering relevant data and documentation.
  • Implemented organisational systems to streamline filing and retrieval of financial documents.
  • Resolved disputes over invoices quickly and amicably, maintaining good relationships with clients.

Education

GCSEs - English B English A Social Studies Principle Of Business

ASJA Girls College
Charlieville, Chaguanas
2003.09 - 2008.07

Certificate of Higher Education - Practical Accounting

School of Practical Accounting
Chaguanas
2025.05 - 2025.08

Certificate of Higher Education - Micro Entrepreneurship

YTEPP
Couva
2022.01 - 2022.04

Skills

  • Efficient telephonic etiquette
  • Strong written communication
  • Tactful negotiation
  • Microsoft suite expertise
  • Client-Focused approach
  • Effective verbal articulation
  • Time-Management prowess
  • Bookkeeping expertise

Timeline

Certificate of Higher Education - Practical Accounting

School of Practical Accounting
2025.05 - 2025.08

Customer Service Representative

iQor
2025.01 - 2025.12

Accounting Office Assistant

Innovative Marketing Solutions
2022.01 - 2024.09

Certificate of Higher Education - Micro Entrepreneurship

YTEPP
2022.01 - 2022.04

GCSEs - English B English A Social Studies Principle Of Business

ASJA Girls College
2003.09 - 2008.07
Safiya Brown