Sakira Cuthbert
Port Of Spain,POS
Summary
Dynamic and results-driven professional with extensive experience in customer service and team collaboration at Club Avolta. Proven ability to enhance customer satisfaction and streamline operations through effective problem-solving and time management. Skilled in training staff and optimizing workflows to achieve sales goals and improve service quality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Club Avolta
12.2023 - Current
- Assisted customers in product selection and inquiries.
- Maintained organized sales floor and ensured product displays were appealing.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve daily sales goals.
Supervisor/ Sever
GreenJacket Restaurant
04.2022 - 12.2023
- Supervised daily operations to ensure adherence to safety protocols and quality standards.
- Trained new staff on operational procedures and equipment usage to enhance team performance.
- Monitored workflow efficiency, identifying areas for process improvement and implementing solutions.
- Coordinated inventory management, ensuring timely restocking of supplies to meet production needs.
Server
Marriot Hotel
01.2022 - 04.2022
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Managed multiple tables simultaneously while maintaining high service standards.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu offerings, service protocols, and customer engagement techniques.
Hostess / Server
Brix Hotel
04.2021 - 04.2022
- Greeted and seated guests promptly, enhancing customer satisfaction through attentive service.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Collaborated with kitchen staff to ensure timely order delivery during peak hours.
- Maintained cleanliness of dining area, creating a welcoming atmosphere for guests.
Education
CXC
Mucurapo West Secondary School
Mucurapo Road, Port Of Spain07-2010
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Certification
Office administration
Computer Literacy
Additional Information
Reference: Daryl Hosein
319-5500
Caribbean Airlines lounge supervisor
Shaifa Kennedy
3875386
Pantin's Pet supplies supervisor
Timeline
Sales Associate
Club Avolta
12.2023 - Current
Supervisor/ Sever
GreenJacket Restaurant
04.2022 - 12.2023
Server
Marriot Hotel
01.2022 - 04.2022
Hostess / Server
Brix Hotel
04.2021 - 04.2022
CXC
Mucurapo West Secondary School