Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
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Sakira Cuthbert

Port Of Spain,POS

Summary

Dynamic and results-driven professional with extensive experience in customer service and team collaboration at Club Avolta. Proven ability to enhance customer satisfaction and streamline operations through effective problem-solving and time management. Skilled in training staff and optimizing workflows to achieve sales goals and improve service quality.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Associate

Club Avolta
12.2023 - Current
  • Assisted customers in product selection and inquiries.
  • Maintained organized sales floor and ensured product displays were appealing.
  • Processed transactions accurately using point-of-sale systems.
  • Collaborated with team members to achieve daily sales goals.

Supervisor/ Sever

GreenJacket Restaurant
04.2022 - 12.2023
  • Supervised daily operations to ensure adherence to safety protocols and quality standards.
  • Trained new staff on operational procedures and equipment usage to enhance team performance.
  • Monitored workflow efficiency, identifying areas for process improvement and implementing solutions.
  • Coordinated inventory management, ensuring timely restocking of supplies to meet production needs.

Server

Marriot Hotel
01.2022 - 04.2022
  • Provided exceptional customer service by promptly addressing guest inquiries and concerns.
  • Managed multiple tables simultaneously while maintaining high service standards.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Trained new servers on menu offerings, service protocols, and customer engagement techniques.

Hostess / Server

Brix Hotel
04.2021 - 04.2022
  • Greeted and seated guests promptly, enhancing customer satisfaction through attentive service.
  • Managed reservation system to optimize seating arrangements and minimize wait times.
  • Collaborated with kitchen staff to ensure timely order delivery during peak hours.
  • Maintained cleanliness of dining area, creating a welcoming atmosphere for guests.

Education

CXC

Mucurapo West Secondary School
Mucurapo Road, Port Of Spain
07-2010

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Certification

Office administration

Computer Literacy

Additional Information

Reference: Daryl Hosein

319-5500

Caribbean Airlines lounge supervisor

Shaifa Kennedy

3875386

Pantin's Pet supplies supervisor

Timeline

Sales Associate

Club Avolta
12.2023 - Current

Supervisor/ Sever

GreenJacket Restaurant
04.2022 - 12.2023

Server

Marriot Hotel
01.2022 - 04.2022

Hostess / Server

Brix Hotel
04.2021 - 04.2022

CXC

Mucurapo West Secondary School
Sakira Cuthbert