Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic
SAMANTHA FRANCIS FORDE

SAMANTHA FRANCIS FORDE

Balmoral Park,Chaguanas

Summary

Dynamic, resourceful and knowledgeable in Online Marketing and the various types of social media platforms. Well rounded interpersonal, analytical and communication skills. Excellent time management skills necessary to succeed in a challenging environment. Self motivated, client focused and hard working individual, keen to work within a team-based environment. Keen ability to motivate colleagues towards organizational objectives.

Overview

32
32
years of professional experience

Work History

Escalation Specialist

American home shield
07.2020 - 05.2025
  • Managed customer escalations for service issues and claims resolution.
  • Collaborated with cross-functional teams to improve service delivery processes.
  • Analyzed customer feedback to identify trends and root causes of issues.

Teacher

Plover preparatory school
02.2015 - 07.2019
  • Developed engaging lesson plans for diverse student learning needs.
  • Implemented classroom management strategies to foster a positive environment.
  • Collaborated with colleagues to enhance curriculum and instructional methods.

Casino Supervisor / Assistant Manager

ROYAL CARIBBEAN CRUISES
11.2001 - 12.2018
  • Supervised employees
  • Reported to Manager
  • Handled cash and credit transactions
  • Updated stock list and order new stock

Junior Software Developer

NAGIB ELIAS HARDWARE
06.1993 - 04.1999
  • Customers service representative
  • Develop Reports
  • Create power point templates for client presentations
  • Organize packages for clients
  • Assist in developing imaging reports for clients to better understand their target market

Education

CXC Certification -

St. Augustine Secondary School

Skills

  • Microsoft Word
  • Excel
  • Power Point
  • Online Marketing
  • Interpersonal skills
  • Analytical skills
  • Communication skills

References

Available upon request.

Languages

English
First Language
Spanish
Beginner
A1

Timeline

Escalation Specialist

American home shield
07.2020 - 05.2025

Teacher

Plover preparatory school
02.2015 - 07.2019

Casino Supervisor / Assistant Manager

ROYAL CARIBBEAN CRUISES
11.2001 - 12.2018

Junior Software Developer

NAGIB ELIAS HARDWARE
06.1993 - 04.1999

CXC Certification -

St. Augustine Secondary School
SAMANTHA FRANCIS FORDE