Samantha Paponette
Arima
Summary
Dynamic Office Manager at Trillions Systems Limited with a proven track record in enhancing team productivity and customer relations. Skilled in office management and organizational strategies, I successfully maintained confidentiality and streamlined operations, contributing to a more efficient workplace. Adept at clear communication and data entry, I foster strong client relationships.
Overview
14
14
years of professional experience
Work History
Office Manager
Trillions Systems Limited
05.2024 - 11.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Quarry Checker
Shall’s Trading
02.2023 - 03.2024
- Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
- Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
- Aided in training new employees, sharing best practices for efficient job performance.
Sales Manager
Watervist Ltd
01.2021 - 01.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Events Coordinator
Salybia Nature Resort & Spa
04.2012 - 01.2014
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Brainstormed and implemented creative event concepts and themes.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
Office Assistant
Personal Injury Claims & Investigations Limited
03.2011 - 01.2012
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Increased customer satisfaction by providing professional and courteous front desk support.
Sales Representative
Jessie’s Jewelry
07.2010 - 09.2010
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Developed, maintained and utilized diverse client base.
- Stayed current on company offerings and industry trends.
- Recorded accurate and efficient records in customer database.
Education
Bachelor - Business Management
Sital
TunapunaDiploma - Events And Marketing
Arthur Lok Jack
Mt Hope10.2013
Skills
- Customer service
- Office management
- Organizational skills
- Data entry
- Customer relations
- Clear oral/written communication
- Clerical support
Timeline
Office Manager
Trillions Systems Limited
05.2024 - 11.2024
Quarry Checker
Shall’s Trading
02.2023 - 03.2024
Sales Manager
Watervist Ltd
01.2021 - 01.2023
Events Coordinator
Salybia Nature Resort & Spa
04.2012 - 01.2014
Office Assistant
Personal Injury Claims & Investigations Limited
03.2011 - 01.2012
Sales Representative
Jessie’s Jewelry
07.2010 - 09.2010
Bachelor - Business Management
Sital
Diploma - Events And Marketing
Arthur Lok Jack
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