Sanmatee Ali
San Fernando,PRT
Summary
To be an efficient, aspiring and ambitious asset to your organization. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively independently or team environments.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Magical Expressions Ltd
01.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Administrative Assistant
Prestige Interiors Ltd
01.2010 - 01.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Lead Cashier, Retail
Tropi Image Ltd (westport)
01.2005 - 01.2009
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Operated POS cash register and equipment to collect payments.
- Worked with floor team and managers to meet wide range of customer needs.
Customer Service Representative, Cashier, Sales
Persads D Food King,
01.2004 - 12.2004
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Retail Professional
Southern Food Basket Ltd
01.2003 - 12.2003
- Handled customer returns or exchanges professionally, resolving issues quickly to maintain satisfaction levels.
- Performed daily opening and closing procedures efficiently, adhering to company policies at all times.
- Assisted management with scheduling tasks, ensuring optimal staffing levels during peak hours.
- Maintained visually appealing store displays for increased customer interest and engagement.
- Demonstrated strong attention to detail when processing cash register transactions accurately under time constraints.
- Organized promotional events and seasonal sales, drawing in more customers and increasing revenue potential.
- Developed customer relationships, leading to repeat business and brand loyalty.
- Collaborated with colleagues to create a positive store environment that fostered teamwork and productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
Lotto Machine Operator
teddy’s roti shop
01.1990 - 12.1990
- Followed detailed instructions to operate machine with accuracy
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Greeted customers entering store and responded promptly to customer needs.
Education
Marabella Junior Secondary School
01.1988
Williamsville Junior Secondary School
01.1986
Skills
- Time and management
- Leadership
- Ability to interact with people at all levels
- File Organization
- Strong Problem Solver
- Dedicated Team Player
- Resourceful
- Scheduling and calendar management
- Customer Relations
- Customer Service
- Data Entry
- Office Administration
References
- Antonio achong, (former) manager – prestige interiors ltd, 1-868-494-6763
- Nicole williams-mitchell, merchandiser – ap scott trinidad ltd, 1-868-274-0273
Certification
Modern Business School Ltd - cashiering 1996
Professional Multimedia Consultants - computer studies 2005
T&T Management Training Centre - Business Management 2005
Elementary, City & Guilds - Typewriting 2008
Professional Multimedia Consultants - computer studies 2005
T&T Management Training Centre - Business Management 2005
The College of Accounting & Secretarial Skills - secretarial course & clerk typist 2007
Elementary, City & Guilds - Typewriting 2008
Timeline
Administrative Assistant
Magical Expressions Ltd
01.2022 - Current
Administrative Assistant
Prestige Interiors Ltd
01.2010 - 01.2020
Lead Cashier, Retail
Tropi Image Ltd (westport)
01.2005 - 01.2009
Customer Service Representative, Cashier, Sales
Persads D Food King,
01.2004 - 12.2004
Retail Professional
Southern Food Basket Ltd
01.2003 - 12.2003
Lotto Machine Operator
teddy’s roti shop
01.1990 - 12.1990
Marabella Junior Secondary School
Williamsville Junior Secondary School
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