Sarah Anna Edwards
Marabella,Trinidad and Tobago
Summary
Customer-focused professional with diverse experience in security dispatch, retail sales, and financial operations. Demonstrates a balanced approach to high-volume communications, ensuring accuracy and urgency while building lasting customer relationships through personalized service.
Overview
1
1
Certification
10
10
years of professional experience
Work History
DISPATCHER / WOMAN SECURITY OFFICER
EXECUTIVE BODYGUARD SERVICES LTD.
01.2025 - Current
- Managed high-volume inbound communications, prioritizing critical incidents for timely escalation to senior management.
- Monitored officer movements across multiple sites, ensuring safety and facilitating accurate client billing.
- Coordinated daily post schedules and shift changes, ensuring comprehensive site coverage and optimal response to security needs.
- Acted as the primary communications link among field security personnel, clients, and management.
- Conducted regular security patrols of facility grounds, parking lots, and perimeter areas.
- Maintained detailed logs of daily activities, incidents, and observations to enhance accountability and transparency.
- Organized workload efficiently to meet assignment deadlines and maintain operational flow.
- Welcomed staff members at the facility entrance to create a friendly atmosphere, guests, vendors, and contractors upon arrival at facility entrance.
CASHIER / SALESCLERK (SEASONAL)
BRIGHT IDEAS DESIGN CENTRE LIMITED
12.2024 - 12.2024
- Processed customer transactions accurately with computerized POS system, ensuring balanced cash, card, cheque, and grant payments.
- Provided personalized service by assisting shoppers with product locations and recommendations.
- Built customer loyalty through friendly interactions, enhancing store reputation and promoting repeat business.
- Maintained organized front-end operations by restocking merchandise and labeling prices clearly for checkout efficiency.
- Utilized strong product knowledge to enhance service quality through accurate recall of item details and prices.
- Exhibited flexibility by adapting to changing schedules and supporting team needs during peak periods.
SUPERVISOR / ACCOUNTS CLERK
PERSAD'S SUPERSTORE LTD.
01.2021 - 09.2023
- Directed and motivated team of department heads and staff to optimize workflow and ensure adherence to quality and safety standards.
- Processed customer transactions efficiently, handling cash and electronic payments accurately.
- Created a customer-centric environment by proactively addressing inquiries and resolving issues to enhance satisfaction.
- Demonstrated flexibility by working additional shifts and overseeing start-of-day and end-of-day procedures.
- Utilized Microsoft Office Suite and Peachtree accounting software for data management and financial reporting.
- Collaborated with team members to identify solutions and streamline operations.
- Supported purchasing activities to ensure optimal stock levels and strengthen vendor relationships.
- Promoted a positive public image while managing information dissemination.
CASHIER / SALESCLERK (SEASONAL)
BRIGHT IDEAS DESIGN CENTRE LIMITED
10.2020 - 12.2020
ADMISSIONS STUDENT ADVOCATE
THE UNIVERSITY OF THE WEST INDIES
01.2019 - 03.2020
RETAIL SALESCLERK
PETER'S BOUTIQUE
08.2016 - 12.2018
Education
Bachelor of Science - Geography
The University of The West Indies
St Augustine, Trinidad And Tobago07-2020
Bachelor of Science - Environmental and Natural Resource Management
The University of The West Indies
St Augustine, Trinidad And Tobago07-2020
High School Diploma - San Fernando, Trinidad And Tobago
San Fernando Central Secondary School
San Fernando, Trinidad And Tobago07-2016
Some College (No Degree) - San Fernando, Trinidad And Tobago
San Fernando Central Secondary School
San Fernando, Trinidad And TobagoSkills
- Microsoft Office Suite
- Cash handling
- Data entry accuracy
- Service excellence
- Relationship management
- Team collaboration
- Relationship development
- Attention to detail
- Listening skills
- Composure under stress
- Integrity
- Loyalty development
Certification
- Certificate in Human Resource Management, 01/01/24, London International College
- Certificate in Business Management, 01/01/24, London International College
Accomplishments
- Customer Whisperer - for excellent customer service delivery in the Persad's Group of Companies Awards Ceremony and Dinner 2022
- President's Award, Bronze and Silver Medals for the Duke of Edinburgh Programme (2014 and 2015)
Hobbies and Interests
- Travel
- Latin Dancing
- African Dancing
- Fishing
- Hiking
Timeline
DISPATCHER / WOMAN SECURITY OFFICER
EXECUTIVE BODYGUARD SERVICES LTD.
01.2025 - Current
CASHIER / SALESCLERK (SEASONAL)
BRIGHT IDEAS DESIGN CENTRE LIMITED
12.2024 - 12.2024
SUPERVISOR / ACCOUNTS CLERK
PERSAD'S SUPERSTORE LTD.
01.2021 - 09.2023
CASHIER / SALESCLERK (SEASONAL)
BRIGHT IDEAS DESIGN CENTRE LIMITED
10.2020 - 12.2020
ADMISSIONS STUDENT ADVOCATE
THE UNIVERSITY OF THE WEST INDIES
01.2019 - 03.2020
RETAIL SALESCLERK
PETER'S BOUTIQUE
08.2016 - 12.2018
Bachelor of Science - Geography
The University of The West Indies
Bachelor of Science - Environmental and Natural Resource Management
The University of The West Indies
High School Diploma - San Fernando, Trinidad And Tobago
San Fernando Central Secondary School
Some College (No Degree) - San Fernando, Trinidad And Tobago
San Fernando Central Secondary School