SARAH YACOOB
San Fernando
Summary
Dynamic employee with proven success at Hood Cleaners of America, adept in customer relationship management and billing processes. Excelled in managing U.S. and Canadian markets, fostering strong client connections through exceptional service. Demonstrated problem-solving abilities and time management skills, ensuring operational efficiency and client satisfaction in a fast-paced environment.
Overview
3
3
years of professional experience
Work History
SCHEDULER - Remote
HOOD CLEANERS OF AMERICA
Toronto
01.2023 - Current
- Scheduled hood cleaning appointments via phone and email, ensuring timely service and accurate account updates.
- Managed U.S. markets (Tampa, Miami, Ohio, Buffalo, Pittsburgh, Virginia) and later transitioned to Canadian markets (British Columbia, Calgary, Edmonton, Windsor) due to strong performance.
- Maintained and updated customer records in internal systems, documenting all communications for accountability and follow-up.
- Built and sustained strong client relationships through clear, professional communication and excellent customer service.
- Utilized platforms such as ServiceBridge, QuickBooks, Microsoft Word, and Excel for scheduling, documentation, and billing.
- Assisted with billing processes and negotiated service quotes with customers and companies.
- Adapted quickly in a fast-paced environment, often reassigning last-minute cancellations and ensuring operational continuity.
- Demonstrated empathy, patience, and professionalism when resolving customer concerns or unexpected issues.
- Collaborated effectively with international team members across Canada, the U.S., and Trinidad, maintaining smooth workflows across different time zones and cultures.
- Gained experience in accounts receivables and purchasing—ensuring timely ordering and delivery of materials and equipment.
- Developed key skills in time management, meeting coordination, client consultations, Excel and typing proficiency, and platform adaptability.
Education
Bachelor of Laws - Law
University of The West Indies, St Augustine
St Augustine, Trinidad And Tobago06-2022
Skills
- Scheduling software- ServiceBridge, Quickbooks, etc
- Customer relationship management
- Data entry
- Billing processes
- Service negotiation
- Time management
- Computer Proficiency
- Problem- Solving Abilities
- Leadership Experience
- Customer Service
References
Brandon John- Supervisor at Hood Cleaners of America Inc.
- 1-868-296-2467
Louanne Regis- Lecturer at the University of the West Indies, St. Augustine
- 1-868-752-7749
Timeline
SCHEDULER - Remote
HOOD CLEANERS OF AMERICA
01.2023 - Current
Bachelor of Laws - Law
University of The West Indies, St Augustine