Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
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Sayaka Contaste

Secane

Summary

Dynamic and customer-focused professional with a proven track record at Cold Stone Creamery, enhancing customer satisfaction through exceptional service and maintaining health code compliance. Skilled in cash handling and customer service, I bring leadership qualities and a keen attention to detail, driving workplace efficiency and team performance.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Crew Member

Cold Stone Creamery
Springfield, Pa
06.2022 - Current
  • Served food quickly for positive guest experiences.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Checked expiration dates on all products before serving them to customers.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Packed fast food products in approved containers, cups, and bags.

Cashier and Amazon Return Specialist

Kohl's
Morton, Pa
05.2023 - 10.2024
  • Answered customers' questions and provided information on store procedures or policies.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Maintained work area and kept cash drawer organized.
  • Helped with purchases and signed customers up for rewards program.
  • Answered phone calls to assist customers with questions and orders.
  • Performed other duties as assigned by management.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Discounted purchases by scanning and redeeming coupons.
  • Greeted customers promptly and responded to questions.
  • Processed sales transactions to prevent long customer wait times.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Education

High School Diploma -

Penn Wood High School
Lansdowne, Pa
06-2024

Medical Careers - Medical Program

Delaware County Technical School
Folcroft, Pa
06-2024

Bachelor of Science - Biochemistry And Molecular Biology

Penn State University
State College, Pa

Skills

  • Cooking
  • Health code compliance
  • Leadership qualities
  • Attention to detail
  • Willingness to learn
  • Initiative and Self-motivation
  • Customer service
  • Taking orders
  • Safe food handling
  • Workplace efficiency
  • Cash handling
  • Cleaning and sanitizing

Affiliations

  • Softball
  • Wrestling
  • Marching Band
  • Concert Band
  • Jazz Band

Certification

  • Osha 10
  • CPR and AED
  • Stop the Bleed

Timeline

Cashier and Amazon Return Specialist

Kohl's
05.2023 - 10.2024

Crew Member

Cold Stone Creamery
06.2022 - Current

High School Diploma -

Penn Wood High School

Medical Careers - Medical Program

Delaware County Technical School

Bachelor of Science - Biochemistry And Molecular Biology

Penn State University

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Sayaka Contaste