Selene Romilly-Raymah
San Fernando
Summary
Business-driven Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships. A focused individual, aspiring to be a great leader, with over eight years of assisting clients with financial planning processes and assessing financial data. Offering dynamic collaboration and decision making skills.
Overview
26
26
years of professional experience
Work History
Relationship Manager, Financial Solutions
RBC Royal Bank (T & T) Limited
05.2019 - Current
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Collaborated with cross-functional teams for seamless management of clients solutions, resulting in improved customer satisfaction.
- Implemented effective communication strategies to maintain ongoing dialogue with my portfolio clients, fostering long-term partnerships.
- Identified new business opportunities through diligent client discovery and analysis, contributing to increased revenue growth.
Relationship Manager, Financial Solutions (Intern)
RBC Royal Bank (T & T) Limited
11.2018 - 05.2019
Senior Account Manager
RBC Royal Bank (T & T) Limited
05.2018 - 11.2018
- Boosted client satisfaction by effectively managing and resolving issues.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Streamlined account management processes and routines, improving overall efficiency and productivity.
Account Manager
RBC Royal Bank (T & T) Limited
05.2015 - 05.2018
Account Opening Officer
RBC Royal Bank (T & T) Limited
12.2014 - 05.2015
- Enhanced customer satisfaction with personalized support and effective communication during the account opening process.
- Collaborated closely with the sales team to identify potential clients for new account openings, contributing to business growth.
- Ensured compliance with regulatory requirements by meticulously reviewing documents and conducting thorough check backs
Central Teller
RBC Royal Bank (T & T) Limited
11.2013 - 12.2014
- Streamlined cash handling process for increased accuracy and reduced discrepancies on a daily basis.
- Supported team members by assisting with complex transactions and sharing knowledge of bank products and services.
Senior Relief Position/Senior Trainee (CSR Other)
RBC Royal Bank (T & T) Limited
05.2012 - 11.2013
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
Senior Relief Officer/Senior Trainee (Operations)
RBC Royal Bank (T & T) Limited
01.2012 - 05.2012
Support Officer ABM
RBC Royal Bank (T & T) Limited
06.2007 - 01.2012
- Developed a comprehensive knowledge base of our ABM machines, solving queries and ensuring the delivery of a good client experience with our customers
CSR -Other
RBC Royal Bank (T & T) Limited
01.2004 - 06.2007
CSR- Cash
RBC Royal Bank (T & T) Limited
01.2001 - 01.2004
Receptionist- Lending Department
RBC Royal Bank (T & T) Limited
05.2000 - 01.2001
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Maintained appointment scheduling system, reducing wait times and increasing client satisfaction.
Computer Technician Trainee / Stock Officer
Creative Computers Ltd
01.1998 - 05.2000
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.
- Maintained accurate inventory records of all hardware assets throughout their lifecycle, facilitating appropriate replacement schedules when needed.
Education
IFIC-Investment Funds Institute of Canada
Canadian Securities Institute
Canada10.2023
Diploma I - Business Management -
UWI School of Continuing Studies
Padmore Street, San Fernando06.1998
Couva Secondary School
Couva06.1997
St. Joseph's Convent, San Fernando
San Fernando06.1995
Skills
- Issue Resolution
- Customer Service
- Product Knowledge
- Critical Thinking
- Financial Advising
- Problem-solving
- Team collaboration
Subjects
Mathematics - I
Principles of Accounts - I
Principles of Business - I
English A - II
English B - II
Geography - II
Biology - II
Spanish - II
Personal Information
Date of Birth: April 9th, 1978
Hobbies: Singing, Make-up artiste,
References
- Rev. Dr. Joyce Edwards M.A.- (HONS.)- Pastor (Retired), Contact number - 680-0845
- Dayne Philip-Managing Director-Dayne Philip Plumbing- Tobago - Contact number - 793-3330
- Noreen Haynes- Owner- Southern Securities Services Limited- Contact Number -707-7435
Timeline
Relationship Manager, Financial Solutions
RBC Royal Bank (T & T) Limited
05.2019 - Current
Relationship Manager, Financial Solutions (Intern)
RBC Royal Bank (T & T) Limited
11.2018 - 05.2019
Senior Account Manager
RBC Royal Bank (T & T) Limited
05.2018 - 11.2018
Account Manager
RBC Royal Bank (T & T) Limited
05.2015 - 05.2018
Account Opening Officer
RBC Royal Bank (T & T) Limited
12.2014 - 05.2015
Central Teller
RBC Royal Bank (T & T) Limited
11.2013 - 12.2014
Senior Relief Position/Senior Trainee (CSR Other)
RBC Royal Bank (T & T) Limited
05.2012 - 11.2013
Senior Relief Officer/Senior Trainee (Operations)
RBC Royal Bank (T & T) Limited
01.2012 - 05.2012
Support Officer ABM
RBC Royal Bank (T & T) Limited
06.2007 - 01.2012
CSR -Other
RBC Royal Bank (T & T) Limited
01.2004 - 06.2007
CSR- Cash
RBC Royal Bank (T & T) Limited
01.2001 - 01.2004
Receptionist- Lending Department
RBC Royal Bank (T & T) Limited
05.2000 - 01.2001
Computer Technician Trainee / Stock Officer
Creative Computers Ltd
01.1998 - 05.2000
IFIC-Investment Funds Institute of Canada
Canadian Securities Institute
Diploma I - Business Management -
UWI School of Continuing Studies
Couva Secondary School
St. Joseph's Convent, San Fernando
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