SENIKA TROTZ
Tunapuna
Summary
Results-driven and highly dependable professional with a proven track record in leadership, organizational management, and problem-solving. Possesses extensive experience in supervising teams and managing operations while consistently maintaining high performance standards. Strong ability to contribute effectively and take initiative, ensuring value is added to any organization through dedication, efficiency, and an unwavering work ethic. Committed to fostering a collaborative environment that drives success and achieves organizational goals.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
A. A. Laquis
05.2023 - Current
- Resolved customer inquiries through active listening and effective communication strategies.
- Utilized CRM software to track customer interactions and ensure prompt follow-ups.
- Partnered with team members to optimize processes and elevate service delivery.
- Educated new staff on company policies and customer engagement strategies.
- Precise billing for key account customers and order management.
- Cultivate persistent interaction with customers until issues are thoroughly resolved.
- Managed customer inquiries through attentive listening and clear communication methods.
Brand Ambassador (Casual Parttime employee)
AA Laquis
11.2022 - 04.2023
- Represented the brand in an ideal manner and educated costumers with knowledge and insight on products through facts, samples and giveaways
- Brought forth energy and enthusiasm when interacting with customers
Teacher
Yahweh Academy of Excellence
09.2019 - 03.2020
- Developed and executed lesson plans
- Taught all areas of the primary curriculum
- Motivated students with enthusiastic
- Provided feedback to parents
- Organized the classroom and learning resources which created a positive learning environment
Retail supervisor
Rudyard and Sotonia Fashions
08.2012 - 11.2017
- General overseeing of employees
- Performance of monthly and quarterly stock check
- Responsible for daily sales
- Addressing customers' requests, comments and complaints.
Education
Community Education Short Skills Programme - Continental Cuisine
Ministry of Sports And Community Development
04-2022
Community Education Short Skills Programme - Continental Cuisine
Ministry of Sports And Community Development
04-2022
BA - Accounting
College of Science, Technology And Applied Arts of Trinidad And Tobago (COSTAATT)
05-2019
Certificate in Business Management - undefined
School of Accounting and Management (SAM)
01-2010
Caribbean Examination Council (CXC) - undefined
Zenith Educational Institute
01-2008
Skills
Excellent communication skills
Effective team player
Problem solving skills
Computer literacy
Attention to details
Flexibility
Time management skills
Costumer service skills
Timeline
Customer Service Representative
A. A. Laquis
05.2023 - Current
Brand Ambassador (Casual Parttime employee)
AA Laquis
11.2022 - 04.2023
Teacher
Yahweh Academy of Excellence
09.2019 - 03.2020
Retail supervisor
Rudyard and Sotonia Fashions
08.2012 - 11.2017
Caribbean Examination Council (CXC) - undefined
Zenith Educational Institute
Certificate in Business Management - undefined
School of Accounting and Management (SAM)
Community Education Short Skills Programme - Continental Cuisine
Ministry of Sports And Community Development
Community Education Short Skills Programme - Continental Cuisine
Ministry of Sports And Community Development
BA - Accounting
College of Science, Technology And Applied Arts of Trinidad And Tobago (COSTAATT)