Serafina Rattan
Chaguanas,CHA
Summary
Proven to excel in high-pressure environments, I leveraged my adeptness in cash handling and exceptional customer service at Starbucks to surpass monthly sales targets consistently. A collaborative team player, I effectively resolved customer complaints, enhancing loyalty and fostering a positive team dynamic. My adaptability and proactive selling techniques have been pivotal in achieving results.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
02.2023 - Current
- Maintained a clean and organized workspace for optimal productivity a
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Consistently met or exceeded monthly sales targets through exceptional customer service and proactive selling techniques.
Education
Spanish For Travel, Tourism And Leisure
SITAL College of Tertiary 'Education LTD
Tacarigua12.2022
First Aid, CPR And AED Course
National Science Center
Port Of Spain, Trinidad And Tobago12.2022
High School Diploma -
Debe Secondary School
Debe, Trinidad And Tobago06.2022
Flight Attendance Course
RWB Aqua Stars Aquatic Program
Tunapuna, Trinidad And Tobago04.2022
Skills
- Team Player
- Cash Handling
- Active listener
- Exceptional customer service
- Adaptive and creative
- POS Systems
- Up-selling
- Customer Service
- Adaptable and Flexible
- Multitasking
Timeline
Barista
Starbucks
02.2023 - Current
Spanish For Travel, Tourism And Leisure
SITAL College of Tertiary 'Education LTD
First Aid, CPR And AED Course
National Science Center
High School Diploma -
Debe Secondary School
Flight Attendance Course
RWB Aqua Stars Aquatic Program
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