Summary
Overview
Work History
Education
Skills
Timeline
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Serafina Rattan

Chaguanas

Summary

Proven to excel in high-pressure environments, I leveraged my adeptness in cash handling and exceptional customer service at Starbucks to surpass monthly sales targets consistently. A collaborative team player, I effectively resolved customer complaints, enhancing loyalty and fostering a positive team dynamic. My adaptability and proactive selling techniques have been pivotal in achieving results.

Overview

2
2
years of professional experience

Work History

Loans Officer

Island Finance
02.2025 - Current
  • Evaluated loan applications to ensure compliance with lending policies and regulations.
  • Assisted clients in understanding loan options and processes, enhancing customer satisfaction.
  • Analyzed credit reports and financial statements to assess borrower eligibility for loans.
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Maintained strict confidentiality of bank records and client information.
  • Negotiated loan terms to provide favorable outcomes for both customers and lenders.
  • Explained very technical financial information to applicants in easy to understand language.
  • Maintained accurate cash drawer and balanced end-of-shift reports.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Excellent communication skills, both verbal and written.

Barista

Starbucks
02.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity a
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
  • Consistently met or exceeded monthly sales targets through exceptional customer service and proactive selling techniques.

Education

Undergraduate Degree - Paralegal Studies

University of The West Indies (Global Campus)
01.2026

Spanish For Travel, Tourism And Leisure

SITAL College of Tertiary 'Education LTD
12.2022

First Aid, CPR And AED Course

National Science Center
12.2022

High School Diploma -

Debe Secondary School
06.2022

Flight Attendance Course

RWB Aqua Stars Aquatic Program
04.2022

Skills

  • Team Player
  • Cash Handling
  • Active listener
  • Exceptional customer service
  • Adaptive and creative
  • POS Systems
  • Up-selling
  • Customer Service
  • Adaptable and Flexible
  • Multitasking

Timeline

Loans Officer

Island Finance
02.2025 - Current

Barista

Starbucks
02.2023 - Current

Spanish For Travel, Tourism And Leisure

SITAL College of Tertiary 'Education LTD

First Aid, CPR And AED Course

National Science Center

High School Diploma -

Debe Secondary School

Flight Attendance Course

RWB Aqua Stars Aquatic Program

Undergraduate Degree - Paralegal Studies

University of The West Indies (Global Campus)

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Serafina Rattan