Shaad Mohammed
Claxton Bay
Summary
Accomplished information technology support professional with extensive experience in system installation, configuration, and troubleshooting. Proven ability to diagnose hardware and software issues while effectively supporting application roll-outs. Recognized for delivering high-quality support and achieving organizational goals through strong communication and teamwork skills. Committed to continuous learning and growth in any professional field.
Overview
20
20
years of professional experience
Work History
Councillor Assistant
Couva, Tabquite, Talparo Regional Corporation
Couva
08.2023 - Current
- Maintained accurate client interaction records per agency protocols.
- Organized workshops for parents, teachers, and stakeholders.
- Coordinated outreach activities to engage marginalized populations needing assistance.
- Collaborated with schools, churches, and non-profits to enhance resource availability.
- Responded promptly to client inquiries via phone and email.
- Facilitated support groups for families facing financial issues.
- Attended meetings with community members and government representatives.
- Ensured office equipment was operational and maintained a clean workspace.
Software Developer / Computer Graphic Artist
Hyline Label Company Ltd.
El Socorro
10.2019 - 05.2022
- Front-End and Back-End Development of a Site-Based Solution to Manage Production.
- Worked collaboratively with team members to achieve successful project outcomes.
- Managed source control repositories, like Git, for versioning accuracy.
- Contributed to all phases of software development including planning and testing.
- Developed applications using HTML, CSS, JavaScript, among other languages.
- Delivered technical assistance to software users as needed.
- Utilized Adobe Creative Suite (Photoshop, Illustrator) to create print-ready designs.
Business Administrator Intern
Microsoft
Port Of Spain
12.2015 - 12.2016
- Microsoft Partner Sales Advisor.
- Sales and Service of Cloud Solutions: Office 365, Azure, Dynamics CRM.
- Led a conducted in-depth analysis of business performance versus business goals.
- Tracked performance and identified business improvement trends.
- Assisted in preparing presentations using PowerPoint or similar software.
Diesel Injection Mechanic
ElectroDiesel Company Ltd.
San Fernando, Trinidad And Tobago
02.2010 - 06.2012
- Diagnosed mechanical issues across various vehicles using specialized tools and equipment.
- Utilized computer diagnostic equipment to troubleshoot electrical problems in vehicles.
- Repaired or replaced worn components in diesel injection systems.
- Tested vehicle components with appropriate instruments to verify operational efficiency.
- Assisted fellow mechanics during complex repairs to enhance team productivity.
- Ensured adherence to safety protocols throughout all vehicle maintenance activities.
- Conducted test drives before and after repair services.
Metal Fabricator
Amalgamated Engineering Ltd.
Claxton Bay
06.2008 - 05.2009
- Weld components in flat, vertical or overhead positions using electric arc-welding equipment.
- Clean work area after each shift is completed to maintain a safe working environment.
- Grind off excess weld material from joints using portable grinders or buffers.
- Operate cutting torch or welding machine to cut or join metal parts according to layout specifications.
- Performed welding, grinding and finishing tasks on fabricated structures.
Clerical Assistant
Plaisance Park Regional Complex
Pointe A Pierre
02.2008 - 06.2008
- Managed incoming and outgoing mail correspondence efficiently.
- Generated reports utilizing database software programs.
- Updated customer contact information within system database.
- Prepared documents including letters, memos, and agendas.
- Performed data entry tasks with high accuracy and speed.
- Answered office phone and emails to schedule appointments and document inquiries.
- Oversaw office inventory, restocking supplies and submitting purchase orders.
- Provided administrative support for staff members on various projects.
Computer Technician
Premium Computer Solutions Ltd.
Marabella
08.2006 - 01.2008
- Assisted and managed all operations of the company.
- Built custom PCs tailored to customer specifications using diverse components from multiple manufacturers.
- Diagnosed and resolved hardware and software issues, ensuring efficient service delivery.
- Managed inventory of parts and supplies for repair services, optimizing resource availability.
- Resolved customer complaints related to device performance, enhancing satisfaction.
- Maintained accurate records of service calls within a database system for streamlined operations.
- Installed, configured, and maintained computer hardware, software systems, networks, and peripherals.
Technical Support Analyst
Sunland Foods Ltd.
Freeport
01.2006 - 08.2006
- Maintained up-to-date documentation of all computer systems, networks, and peripherals.
- Provided technical assistance to resolve customer inquiries and problems related to software, hardware, and network issues.
- Supported customers with online billing, access, and account issues.
- Data entry.
- Worked to support senior staff with day-to-day tasks.
Contract Computer Technician
A.S.J.A. Boys' College
San Fernando
11.2005 - 12.2005
- Upgraded computers by installing new hardware components, including processors and RAM.
- Conducted maintenance checks to identify potential issues proactively.
- Monitored system performance metrics for optimal operation of all connected devices.
- Performed basic network troubleshooting and maintenance to resolve connectivity problems.
Education
Bachelor of Science - Information Technology - Internet Technology
COSTAATT
Port Of Spain11-2019
Certificate of Technical Studies - Programming With The Raspberry Pi
IEEE Trinidad And Tobago Raspberry Pi Workshop
St. Augustine10-2015
Certificate of Technical Studies - Industrial Instrumentation Mechanic
Metal Industries Company Limited (M.I.C.)
San Fernando06-2010
Certificate of Technical Studies - Electrical Installation - Domestic
University of The West Indies - Continuing Studies
San Fernando07-2008
Certificate of Technical Studies - Information Technology A+ Certification
BorderCom International COMPTIA A+ Certification
San Fernando12-2005
G.C.E. A' Level Certification - A' Level Certification
A.S.J.A. Boys' College
San Fernando06-2005
Caribbean Examination Council O' Level Certification - O' Level Certification
A.S.J.A. Boys' College
San Fernando07-2003
Skills
- IT compliance and computer skills
- Web and software development
- Data analysis and collection
- IT service management
- Risk management strategies and issue escalation management
- Device and network configuration
- Hardware diagnostics, software installation and updates
- Virtualization technologies
- Business intelligence
- Business development strategies
Accomplishments
- iGovTT Finalist, Runner-up, HackTT 2019 - eAppointment: Government Solution-Based Appointment System, Team Code Innovators 2019
References
- Ms. Usha Balkaran - Hyline Label Co. Ltd.
(868) 724-7999
ubalkaran@hylinett.com
- Mrs. Shazeeda Nadia Khan-Mohammed - Counciilor of Claxton Bay / Pointe a Pierre
(868) 374-5576
nadiakmohammed@gmail.com
Timeline
Councillor Assistant
Couva, Tabquite, Talparo Regional Corporation
08.2023 - Current
Software Developer / Computer Graphic Artist
Hyline Label Company Ltd.
10.2019 - 05.2022
Business Administrator Intern
Microsoft
12.2015 - 12.2016
Diesel Injection Mechanic
ElectroDiesel Company Ltd.
02.2010 - 06.2012
Metal Fabricator
Amalgamated Engineering Ltd.
06.2008 - 05.2009
Clerical Assistant
Plaisance Park Regional Complex
02.2008 - 06.2008
Computer Technician
Premium Computer Solutions Ltd.
08.2006 - 01.2008
Technical Support Analyst
Sunland Foods Ltd.
01.2006 - 08.2006
Contract Computer Technician
A.S.J.A. Boys' College
11.2005 - 12.2005
Bachelor of Science - Information Technology - Internet Technology
COSTAATT
Certificate of Technical Studies - Programming With The Raspberry Pi
IEEE Trinidad And Tobago Raspberry Pi Workshop
Certificate of Technical Studies - Industrial Instrumentation Mechanic
Metal Industries Company Limited (M.I.C.)
Certificate of Technical Studies - Electrical Installation - Domestic
University of The West Indies - Continuing Studies
Certificate of Technical Studies - Information Technology A+ Certification
BorderCom International COMPTIA A+ Certification
G.C.E. A' Level Certification - A' Level Certification
A.S.J.A. Boys' College
Caribbean Examination Council O' Level Certification - O' Level Certification
A.S.J.A. Boys' College
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