Shadae Samuel
Dinsley
Summary
I am an adaptable and self-motivated professional who is dedicated to continuous learning and self-development with a particular interest in process improvements. One of my development objectives is gaining comprehensive knowledge of HR policies and procedures to provide invaluable support to both employees and HR business partners and contribute to the overall success of RBC. I am passionate about helping employees understand the benefits of navigating their available HR resources. Customer service and time management are among my key strengths having a wealth of experience in providing support in resolving queries, and problem-solving for internal stakeholders and external clients. This experience has allowed me to develop strong communication skills and, in turn, an ability to cultivate positive relationships and foster collaboration.
Overview
10
10
years of professional experience
Work History
Payment Processing Officer
RBC Royal Bank
Port of Spain
12.2022 - Current
- Prioritize and organize workload based on SLAs and established policies to meet deadlines.
- Continuously improve knowledge of industry trends, regulations, and best practices to enhance overall performance.
- Demonstrate attention to detail when reviewing documents, identifying potential discrepancies or inaccuracies before completion process.
- Actively participate in ongoing training sessions to ensure up-to-date knowledge on company policies, procedures, and industry regulations.
- Ensured confidentiality of sensitive customer information.
Central Teller on the Counter
RBC Royal Bank Ltd
Port of Spain
04.2021 - 11.2022
- Verified client documentation and identification in line with KYC and Due Diligence procedures.
- Maintained and audited cash limits, supporting operational risk reduction.
- Tracked and reported cash handling performance to remain under quarterly outage targets of 10% per quarter.
- Collaborated with business banking to provide and improve clients access to digital banking platforms.
Financial Solutions Associate
RBC Royal Bank Ltd
Port of Spain
04.2015 - 04.2021
- Onboarded new clients and verified documentation for accuracy and compliance.
- Reviewed banking operations and documents for each transaction in the bank's core software (T24) to update client information and transaction processing based on clients' individual needs and KYC.
- Identified cross-selling opportunities and educated clients on digital banking tools.
- Reduced fraud risk by verifying cheque endorsements, customer identification, and other required documentation, maintaining strict compliance with banking standards, regulations, and laws.
Education
BA (Hons) - Business Administration
CTS College
Chaguanas, Trinidad and Tobago03.2024
Diploma - Business Management and Human Resource Management (HRM)
Sital
Port of Spain, Trinidad and Tobago02.2022
Certificate - Labor and Industrial Relations
Cipriani College of Labour and Co-operative Studies
Port of Spain, Trinidad and Tobago12.2021
Diploma - Human Resource Management (HRM)
Roytec
Port of Spain, Trinidad and Tobago01.2011
Skills
- Financial software -T24, Oracle (Flexcube), SharePoint and RIBS
- Intermediate – Microsoft Outlook, Word, Excel and PowerPoint
- Document verification and processing
- Time management
- Critical thinking
- Teamwork and Collaboration
- Computer Literacy
- Customer Service
- Task Prioritization and multitasking
Awards
- Top service performer for Quarter 1 FY 2021 (Win it All Sales and Service Campaign)
- Top service performer for Quarter 2 FY 2021 (Win it All Sales and Service Campaign)
- Top service performer for Quarter 1 FY 2022 (Win it All Sales and Service Campaign)
- Branch write-offs for Cash management less than 10% for QTR 1 and 2 FY 2022
- LAP Leader QTR 3 Month of June FY 2022
- LAP Leader QTR 3 Month of May FY 2022
- LAP Leader QTR 2 Month of March FY 2022
- LAP Leader QTR 1 Month of November FY 2021
- Team Award QTR 1 FY 2024 (Quarterly Awards)
Timeline
Payment Processing Officer
RBC Royal Bank
12.2022 - Current
Central Teller on the Counter
RBC Royal Bank Ltd
04.2021 - 11.2022
Financial Solutions Associate
RBC Royal Bank Ltd
04.2015 - 04.2021
BA (Hons) - Business Administration
CTS College
Diploma - Business Management and Human Resource Management (HRM)
Sital
Certificate - Labor and Industrial Relations
Cipriani College of Labour and Co-operative Studies
Diploma - Human Resource Management (HRM)
Roytec