Shadane Dyer
Arouca
Summary
Dynamic professional with extensive customer service experience at Teleperformance Call Center. Proficient in data entry and Microsoft Office, excelling in issue resolution and relationship building. Strong organizational skills and commitment to excellence drive efficient operations and client satisfaction. Proven ability to manage multiple tasks with accuracy in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Mobile Call Agent
Teleperformance Call Center
Port of Spain
04.2025 - Current
- Answer call from customer with mobile issues
- Updating personal account information
- Giving billing information
Caregiver 1
St. Mary's Children's Home
Tacarigua
03.2023 - 04.2025
- Caring for the daily needs of the children
- Teaching life skills
- Making sure the children are well groomed
- Making sure the children have the meals provided
- Keeping watch that the children don't harm themselves or their peers
Caregiver 1
St. Jude's School for Girls
Port of Spain
02.2020 - 02.2023
- Supervising the children of the home
- Caring for the Children's daily needs
- Teaching life skills
- Giving counsel and guidance through day-to-day challenges to the children of the home
Call Centre Agent
IQOR
01.2020 - 01.2021
- Answer calls from customer and help them resolve the issues on their accounts
- Worked remotely for a short period
Customer Services Representative
Royal Castle Limited
01.2018 - 12.2018
- Receive and Cash customers' orders
- Pack customers' orders
Office Clerk - Sales Department
Caribbean Health Foods
01.2016 - 01.2017
- Answer calls from Clients
- Enter orders taken by myself and from sales representative into peach tree.
- Route orders to the respective drivers
- Pass on orders to warehouse for preparation for drivers
- Preparing memos and other important letters for the department
Member Relations Officer
Eastern Credit Union
01.2015 - 01.2016
- Answer calls
- Creating/Opening new accounts
- Creating online banking applications
- Filing members documents in their respective places
- Processing in shares loan for members
- Processing documents for share withdrawals
- Any transaction member related
Clerical Assistant
Ministry of Finance CTB
01.2014 - 12.2014
- Answer calls
- Enter tender information form spread sheet into Excel
- Type memos and important letters for department
Customer service Representative
Payless Shoe Source
01.2013 - 01.2014
- Answer calls
- Cash customer's purchase
- Keep shelves neat and packed in the respective order
Clerical Assistant
Eastern Girls Primary School
01.2012 - 12.2012
- Answer calls
- Assist the Principal with her clerical needs
Clerical Assistant - C & I
Ministry of National Security
01.2010 - 12.2010
- Answer calls
- Filing client's information
- Creating files for new clients
- Pulling files for respective officers for client interviews
- Enter client's information into database
Education
Technical Institute For Learning
San Fernando08-2024
Emergency Care & Safety Institution
St. Augustine06-2024
Spanish for Travel, Tourism & Leisure- Introductory Level
SITAL College of Tertiary Education
Arouca06-2023
Certificate of Completion - Accounts payables and Receivables, Human Resource Management, Bookkeeping and payroll
Synergy Training Institute Ltd
09-2022
Certificate of completion - Caring for children in community residence
The Office of the Prime Minister in conjunction with TTRNA Academy
12.2019
Certificate of Completiion - Introduction to Counselling
UWI Open Campus
09-2019
Private Institution - English, Mathematics
Mc Ewens
12.2014
CXC - Home Management, Social Studies, Food & Nutrition, Integrated Science
Barrackpore Secondary Comprehensive
12.2009
Bachelors in Primary Education (B.Ed.) - Education
University of The Southern Caribbean
Maracas, St. JosephSkills
- Typing
- Filing
- Data Entry
- Peach-tree software
- Microsoft Office (Excel, Word, PowerPoint, Outlook)
References
- Ms. Gwenyth Bleasdell, Manager @ St. Mary's Children's Home, 1-868-640-8828 (Ext. 223), 1-868-680-5940
- Ms. Patricia Alexander, JHS III @ St. Jude's School for Girls, 1-868-312-5344 (Former Supervisor)
- Mr. Yohance Noel, Sergeant @ Trinidad and Tobago Defense Force (Airguard), 1-868-483-9768 (Family Friend)
Personal Information
- Date of Birth: 11/30/92
- Gender: Female
- Marital Status: Married
Dependent
13 years
Timeline
Mobile Call Agent
Teleperformance Call Center
04.2025 - Current
Caregiver 1
St. Mary's Children's Home
03.2023 - 04.2025
Caregiver 1
St. Jude's School for Girls
02.2020 - 02.2023
Call Centre Agent
IQOR
01.2020 - 01.2021
Customer Services Representative
Royal Castle Limited
01.2018 - 12.2018
Office Clerk - Sales Department
Caribbean Health Foods
01.2016 - 01.2017
Member Relations Officer
Eastern Credit Union
01.2015 - 01.2016
Clerical Assistant
Ministry of Finance CTB
01.2014 - 12.2014
Customer service Representative
Payless Shoe Source
01.2013 - 01.2014
Clerical Assistant
Eastern Girls Primary School
01.2012 - 12.2012
Clerical Assistant - C & I
Ministry of National Security
01.2010 - 12.2010
Technical Institute For Learning
Emergency Care & Safety Institution
Spanish for Travel, Tourism & Leisure- Introductory Level
SITAL College of Tertiary Education
Certificate of Completion - Accounts payables and Receivables, Human Resource Management, Bookkeeping and payroll
Synergy Training Institute Ltd
Certificate of completion - Caring for children in community residence
The Office of the Prime Minister in conjunction with TTRNA Academy
Certificate of Completiion - Introduction to Counselling
UWI Open Campus
Private Institution - English, Mathematics
Mc Ewens
CXC - Home Management, Social Studies, Food & Nutrition, Integrated Science
Barrackpore Secondary Comprehensive
Bachelors in Primary Education (B.Ed.) - Education
University of The Southern Caribbean