SHAMELA K. LOORKHOOR
Penal
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Inventory Clerk
Fen Mohammed Stores
04.2019 - Current
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to inventory.
- Supported purchasing department by verifying stock levels before placing orders for new items.
- Maintained a safe working environment by adhering to warehouse safety regulations and guidelines.
- Facilitated smooth communication between departments regarding inventory needs and adjustments, leading to better overall efficiency in operations.
- Coordinated effectively with sales teams on product availability information, enabling them to provide accurate updates to customers on lead times.
Customer Service Representative
Fen Mohammed Stores
04.2019 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Americas Marketing Limited
03.2014 - 01.2016
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Assistant Teacher
Penal Presbyterian School
02.2010 - 02.2011
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Enhanced students'' critical thinking skills through problem-solving exercises and open-ended questions.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
Clerical Clerk 1
Ministry Of Works And Transport - Licensing Office
06.2007 - 06.2008
- Enhanced office efficiency by organizing and maintaining filing systems, both physical and digital.
- Facilitated communication between departments by distributing memos and relaying messages as needed.
- Contributed to a positive work environment through effective teamwork, communication, and problem-solving skills.
- Reviewed files, records and other documents to obtain information to respond to requests.
Cashier, Assistant Supervisor
JTA Supermarket
09.2005 - 06.2007
- Enhanced customer satisfaction by providing efficient and accurate checkout services.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Collaborated with team members to maintain a positive work environment and boost employee morale.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
Education
Evening Classes -
Shiva Boys Hindu College
PenalC.X.C. O' Levels General Proficiency -
San Fernando Secondary Comprehensive School
San Fernando, Trinidad And TobagoEmergency Care And Safety Course -
Emergency Care And Safety Institute
Skills
- Storage Organization
- Product Identification
- Order Management
- Problem Solving
- Product Knowledge
- Material Handling
- Computer Literacy
- Multitasking
- Attention to Detail
- Customer Service
Timeline
Inventory Clerk
Fen Mohammed Stores
04.2019 - Current
Customer Service Representative
Fen Mohammed Stores
04.2019 - Current
Customer Service Representative
Americas Marketing Limited
03.2014 - 01.2016
Assistant Teacher
Penal Presbyterian School
02.2010 - 02.2011
Clerical Clerk 1
Ministry Of Works And Transport - Licensing Office
06.2007 - 06.2008
Cashier, Assistant Supervisor
JTA Supermarket
09.2005 - 06.2007
Evening Classes -
Shiva Boys Hindu College
C.X.C. O' Levels General Proficiency -
San Fernando Secondary Comprehensive School
Emergency Care And Safety Course -
Emergency Care And Safety Institute
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