Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Hi, I’m
SHANIA ALIYAH LORINE PATRICK
Chaguanas
Summary
Overview
4
years of professional experience
6
Certification
Work History
IQORSan Juan
Customer Service Agent
11.2019 - Current
Job overview
- Handle 100+ customer interactions daily, providing detailed, friendly, and polite service to ensure customer satisfaction
- Collect source data such as customer names, addresses, phone numbers and credit card information and enter data into various customer service software
- Provide accurate and appropriate information in response to customer inquiries.
Education
Oxford Graduate College/ School of Practical Accounting
Human Resource Management
10.2023
University Overview
Belmont Secondary SchoolBelmont, Trinidad And Tobago
09.2017
University Overview
St Joseph Girls Primary School
06.2012
University Overview
Skills
- Dedicated Team Player
- Strong communication skills
- Self-Starter
- Cooperative and enthusiastic
- Computer literate
- Ability to work independently or in a group
- Call Control
- Customer Service
- Order Placement
Certification
- Human Resource Management - Awaiting certification
- Business Writing - Awaiting certification
- Legal Studies - Awaiting certification
- Industrial Relations - Awaiting certification
- Supervisory Management - Awaiting certification
Telephone
Telephone
1868-310-8168References
References
- Jameela Felix, 1868-353-3443
- Anderson Smith, 1868-473-9359
Timeline
Customer Service Agent
IQOR
11.2019 - Current
Oxford Graduate College/ School of Practical Accounting
Human Resource Management
Belmont Secondary School
St Joseph Girls Primary School
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