Summary
Overview
Work History
Education
Skills
Personal Skills/Traits
CSEC GRADES
Volunteer Experience/Hobbies
Personal Insight
Personal Information
References
Timeline
Generic

Shania De Ramos

Summary

An intelligent and efficient staff member with outstanding customer service related expertise and a growing interest and intended furthering of education in Digital Marketing/Marketing and Management. Grasps company initiatives quickly achieving store and personal goals as well as communicates trends and recommendations to customers and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously while taking initiative in resolving issues and completing tasks.

Overview

10
10
years of professional experience

Work History

COMMUNICATIONS ASSOCIATE/MARKETING/SALES REP

TODAY'S OPTICAL LTD
07.2019 - Current
  • Initiate and manage calls with patients, serving as the first/key point of contact pertaining to initial outreach, complaints/dissatisfied customers or general/specific inquiries
  • Being knowledgeable and versed about all products, procedures and examinations under Optical care
  • Stimulate and encourage purchase of products and services
  • Create appointments using a specific and specialized software
  • Keeping updated and observant of competitive marketing activities/promotions within the optical business scope
  • Problem solving and consolidation of irate patients/customers
  • Other marketing and customer service related duties.

CSR

PRICESMART CLUBS (TT) LTD.
12.2018 - 12.2018
  • Helping customers locate and check out products
  • Being knowledgeable and marketing new and existing products sold
  • Track and record members entering establishment
  • Other related duties/responsibilities assigned.

TRAINER

RED RUNWAY MODELING AGENCY
01.2014 - 01.2016
  • Assisting with the training of individuals in personal aspects: Confidence, Posture, Public speaking, walking
  • Organizing and executing training sessions/ exercises.

GENERAL ASSISTANT

UNLOCKMEDIATT LTD
12.2016 - 03.2018
  • Increased efficiency by streamlining active processes and implementing new organizational systems within events.
  • Assist with placement of cameras and videographers/photographers.
  • Coordination of
  • Improved team collaboration by facilitating open communication between colleagues and departments.
  • Supported daily operations, ensuring smooth workflow and increasing overall productivity.

Education

No Degree - Primary School

Arima Girls' RC School
Arima

Certificate - Applied Engineering

University of Trinidad And Tobago
O'Meara Industrial Estate, Arima
10.2017

Certificate - Printing & Graphic Arts- Computer Graphic Arts 1

Bishop Anstey High School East
Trincity, Trinidad And Tobago
06.2016

High School Diploma -

Bishop Anstey High School East
Trincity, Trinidad And Tobago
06.2016

Skills

  • Complaint Handling
  • Interpersonal Skills
  • Multitasking
  • Positive Attitude
  • Adaptability
  • Telephone Etiquette & Effective Communication
  • Customer Focus
  • Appointment Scheduling & System Implementation
  • Data Entry
  • Problem Solving
  • Sales Closing and Product Promotion

Personal Skills/Traits

  • Outstanding team player
  • Great communication skills
  • Open minded, determined and always willing to learn new skills/trades
  • Punctuality and deportment
  • Computer literate and tech savvy
  • Great multitasker and works relatively well under pressure
  • Honest and reliable
  • Efficient in completing tasks as well as taking initiative.
  • Helpful and willing to assist.
  • Creative, innovative and outspoken


CSEC GRADES


Grade 1 – Mathematics, English A, Principles of Business,

Grade 11 – Technical Drawing, Integrated Science, French

Grade 111 – Visual Arts,

Caribbean Vocational Qualification (CVQ): Printing and Graphic Arts- Computer Graphics Arts(Level 1)

Volunteer Experience/Hobbies

  • Competitive Dragon Boat Racing- P21 Drum and Peeking Ducks
  • Secondary School's Parang competitions
  • Lawn/Table Tennis
  • Volleyball
  • Junior Achievement 2015
  • Art
  • Photography
  • Runway/Photographic Modeling
  • Arima First People's Community- Amerindian Craft

Personal Insight

A highly motivated, customer-focused, marketable and responsible individual who takes initiative with the objective to do my utmost best at executing and completing tasks assigned in a professional, efficient and effective manner in order to build and strengthen constructive skills in any given field. Being a self taught Nail Technician in my free time, I like to explore my creative side and wish to expand on it as well as express it both professionally and personally. I also admire leadership, mutual respect and transparency in relationships, work related and otherwise. I am, and always have been openly willing to learn new skills, traits and experience new things.

Personal Information

Date of Birth: 08/16/98

References

  • Jeanelle Patrick- Municipal Police Officer

Relation: Past supervisor/ Close Friend

Contact: 375-5148 Email: jcpatrick13@gmail.com

  • Ramona Ramlogan- Human Resource Manager

Relation: Co-worker

Contact: 725-1042 Email: ramloganramona@gmail.com

  • Camelia Latiff- Marketing Associate/ Entrepreneur

Relation: Close friend

Contact: 714-8100 Email: impeccablysweet@gmail.com

  • Mickel Thomas- Process Plant Operator WASA

Relation: Close friend

Contact: 775-2239 Email: t.mickel2009@gmail.com

  • Robert Boopsingh

Relation: Family friend

Contact: 680-3230 Email: robertboopsingh@yahoo.com

Timeline

COMMUNICATIONS ASSOCIATE/MARKETING/SALES REP

TODAY'S OPTICAL LTD
07.2019 - Current

CSR

PRICESMART CLUBS (TT) LTD.
12.2018 - 12.2018

GENERAL ASSISTANT

UNLOCKMEDIATT LTD
12.2016 - 03.2018

TRAINER

RED RUNWAY MODELING AGENCY
01.2014 - 01.2016

No Degree - Primary School

Arima Girls' RC School

Certificate - Applied Engineering

University of Trinidad And Tobago

Certificate - Printing & Graphic Arts- Computer Graphic Arts 1

Bishop Anstey High School East

High School Diploma -

Bishop Anstey High School East

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Shania De Ramos