SHANIA GELLINEAU
Petit Valley
Summary
I am a professional having over four years of experience in accounting and almost 6 years in the sales industry at both large international companies and small local businesses. I am in steady pursuit of the A.C.C.A qualification and currently hold level 2 A.C.C.A knowledge and skills that would be of value to this organization.
For five years I have managed accounts receivables and payables at large company stores, processed credit accounts for commercial clients, conducted weekly and semi-annual stock counts and assisted in reconciliation.
I have achieved the title of customer service specialist in my current position having sold and recommended appropriate products and services to clients, whilst exceeding the expectations of both the client and management for over five years.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
The Sherwin Williams Company
10.2017 - Current
- Generated new sales leads to achieve and exceed monthly and quarterly sales goals for my store.
- Processed credit accounts daily for commercial clients, maintained accounts receivables, accounts payables and pursued bad debt accounts until recovery.
- Assisted my store in preparation to be audited by ensuring relevant documents were properly filed away and organized and thus easily retrievable.
- Engaged with customers, whilst making appropriate product and service recommendations to effectively build rapport and lasting relationships.
- Recorded accurately and efficiently customer info into store's computer systems.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Trained 8 employees on customer service, money handling and organizing strategies.
- Conducted monthly store purchases for office items and sundry items needed to maintain efficiency at the workplace.
- Stayed current on company offerings and developments as well as industry trends.
Sales Clerk
Dazzles Boutique
09.2016 - 10.2017
- Organized and maintained inventory at the store.
- Conducted P.O.S cash and card transactions on a daily basis.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Developed and implemented sales strategies to increase sales.
Education
A.C.C.A Qualification -
Learnsignal
Online 12.2024
Computerised Accounting Using Sage 50/ Peachtree -
London International College
01.2023
Certificate in Payroll -
London International College
01.2023
Foundations in Accountancy -
Student's Accountancy Centre
2019
Skills
- Proficient in Sage 50 accounting software
- Good understanding of Intuit Quickbooks
- Proficient in Payroll processes and cycles
- Proficient in customer- relationship development
- Customer Service
- Sales Training
- Sales and Marketing
- Accounts receivable and bad debt recovery
Timeline
Customer Service Specialist
The Sherwin Williams Company
10.2017 - Current
Sales Clerk
Dazzles Boutique
09.2016 - 10.2017
A.C.C.A Qualification -
Learnsignal
Computerised Accounting Using Sage 50/ Peachtree -
London International College
Certificate in Payroll -
London International College
Foundations in Accountancy -
Student's Accountancy Centre