Summary
Overview
Work History
Education
Skills
Additional Information
Interests
References
Timeline
Generic

SHANIA SOOKDEO

#54 St Clair Road, Arouca

Summary

I am a hardworking and reliable individual who is capable of successfully managing multiple tasks to obtain an efficient and effective outcome with a positive attitude. I have a high willingness to take on added responsibilities to meet organizational goals. I aim to resolve challenges utilizing interpersonal skills, excellent time management and problem-solving skills to improve customer satisfaction within any organization.


Overview

5
5
years of professional experience

Work History

TELLER ASSOCIATE

Unit Trust Corporation
03.2022 - Current
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Assisted with training of new tellers on policies, procedures and navigating transactions on the system.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Educated customers on use of banking website and mobile apps
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Processed customer transactions promptly, minimizing wait times
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service

TUTOR

Amanda Singh
09.2021 - 02.2022
  • Planned lessons for allotted time to strengthen weak subjects and build skills
  • Collaborated with student to complete homework assignments, identify lagging skills and correct weaknesses
  • Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities
  • Improved test scores by focusing on reading comprehension, math and critical thinking skills through one-on-one tutoring sessions
  • Created tailored lesson plans and study guides to teach and assist students in area of study.

SALES CLERK

Charrans Book Store
06.2019 - 08.2019
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels
  • Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.

Education

Bachelor of Science - Industrial Engineering

University of The West Indies
05.2022

Caribbean Advanced Proficiency Examination (CAPE) -

Lakshmi Girls' Hindu College
05.2019

Caribbean Secondary Education Certificate (CSEC) -

Lakshmi Girls' Hindu College
05.2017

Skills

  • Meeting Goals
  • Problem-solving abilities
  • Adaptable to change
  • Time management proficiency
  • Computer literacy
  • Reliable and Responsible
  • Customer Service
  • Multitasking capabilities
  • Attention to Detail
  • Team Collaboration
  • Critical Thinking
  • Workload Management

Additional Information


  • Member of Centre of Excellence Swimming Complex 2014
  • Member of the Abstinence Club at Lakshmi Girls' Hindu College 2015-2019
  • Member of the United Nations Educational, Scientific and Cultural School Organization (UNESCO) Club at Lakshmi Girls' Hindu College 2017-2018
  • Homework Centre at Spring Village Hindu 2018
  • Volunteer at Sixth Formers' Association Services (SFAS) programme at Chaguanas South Secondary 2018
  • Committee Member in at Sixth Formers' Association Services (SFAS) programme at Chaguanas South Secondary as the
    Assistant Treasurer 2019

Interests

  • Swimming
  • Hiking/ Gyming
  • Crafting

References

  • Ms. Karen Jaggessar, Teacher, El Dorado South Hindu School, El Dorado, 742-6468
  • Mrs. Rasheeda Mohammed, Supervisor 1 Shared Services, Republic Bank, Endeavour, Chaguanas Branch, 799-3397
  • Mr. Gerrad Ramsawak, Proprietor of Pax Guest House, Mount St, Benedict, St. Augustine, 662-4084

Timeline

TELLER ASSOCIATE

Unit Trust Corporation
03.2022 - Current

TUTOR

Amanda Singh
09.2021 - 02.2022

SALES CLERK

Charrans Book Store
06.2019 - 08.2019

Bachelor of Science - Industrial Engineering

University of The West Indies

Caribbean Advanced Proficiency Examination (CAPE) -

Lakshmi Girls' Hindu College

Caribbean Secondary Education Certificate (CSEC) -

Lakshmi Girls' Hindu College

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SHANIA SOOKDEO