Shania Tang Hap
Arouca
Summary
Friendly Service Associate with extensive experience at First Citizens Bank, who is excellent in customer service and complaint resolution. Known for thriving in fast-paced and changing environments. A critical thinker and adaptable team player, committed to achieving operational excellence and fostering positive customer relationships.
Overview
9
9
years of professional experience
Work History
Express Service Associate
First Citizens Bank Limited
San Juan
05.2025 - Current
- Assisted customers with inquiries and service requests efficiently.
- Ensured accurate processing of customer transactions and account updates.
- Provided support during peak periods to maintain service flow and efficiency.
- Recommended additional, useful services to customers to increase overall sales.
- Addressed customer complaints promptly to ensure swift resolutions.
Teller
First Citizens Bank Limited
San Juan
01.2024 - 03.2025
- Processed customer transactions accurately and efficiently at First Citizens Bank.
- Maintained cash drawer accuracy and balanced daily transactions consistently.
- Educated clients on banking products and services available to them.
- Handled customer complaints with professionalism and empathy at all times.
- Maintained confidentiality of all customer records and information according to company policies.
Deposit Clerk
First Citizens Bank Limited
El Socorro, Aranguez
12.2021 - 12.2023
- Operated money counters, verify and check deposit slips, collecting and managing night bags.
- Scrutinized and approved checks.
- Processed daily deposits and reconciled transactions for accuracy.
- Collaborated with team members to streamline deposit processing procedures.
- Ensured compliance with banking regulations and internal policies.
Special Resource Project
First Citizens Bank Limited
El Socorro
10.2020 - 04.2021
- Culling of loans, filing loans.
- Entering loan documents into Excel Spreadsheets.
- Managed filing systems for customer documents and records.
- Collaborated with coworkers to improve office workflow and efficiency.
Sales Assistant & Cashier
SimTechTT
Arima
01.2018 - 10.2018
- Worked as team member, performing cashier duties, product assistance and cleaning.
- Responsible for answering main telephone line.
- Ensured clear communication between customer and supervisor when repairs or orders were requested.
- Collected and kept records of customer down payments for products and services.
Education
Bachelor of Science - Psychology
The University of The West Indies - St. Augustine Campus
St. Augustine08-2021
Minor - Human Resource Management
The University of the West Indies - St. Augustine Campus
St. Augustine01.2021
Certificate - Business Management
University of The West Indies, Open Campus
St. Augustine01.2018
O'Levels -
Tunapuna Secondary School
Tunapuna06-2017
Skills
- Adaptability
- Very Coachable
- Critical Thinker
- Team Player
- Well Organised
- Customer Service
- Complaint Resolution
- Effective Communication
References
- Soomatee Rampersad - Samuel | Owner of Ultrasound Electronics | 712-8418
- Janicia Wilson | Operations Officer - Cash Management Centre - First Citizens Bank Limited | 793-0087
Timeline
Express Service Associate
First Citizens Bank Limited
05.2025 - Current
Teller
First Citizens Bank Limited
01.2024 - 03.2025
Deposit Clerk
First Citizens Bank Limited
12.2021 - 12.2023
Special Resource Project
First Citizens Bank Limited
10.2020 - 04.2021
Sales Assistant & Cashier
SimTechTT
01.2018 - 10.2018
Bachelor of Science - Psychology
The University of The West Indies - St. Augustine Campus
Minor - Human Resource Management
The University of the West Indies - St. Augustine Campus
Certificate - Business Management
University of The West Indies, Open Campus
O'Levels -
Tunapuna Secondary School