Summary
Overview
Work History
Education
Skills
Glass Engraving
Timeline
Generic

Shania E. S. SHANIA Dickson

Summary

I am interested in an entry level position that may suit my qualifications. Having completed my secondary level education at Bishops Anstey High School East, along with having some work experience between that time and now, I'm ready for something challenging. I believe your institution will give me an opportunity to grow and become a professional within the industry. My personality allows me to interact with others effortlessly while working in a highly stressed environment. Maintaining a calm and humble aura has always been a strong point for me in my previous and current work experience. Furthermore, my interactions with customers over the years has always been a joy, as it comes naturally to me to communicate as needed with everyone. Given the opportunity to develop in this environment will be mutually beneficial as I grow and provide exceptional service within the institution. Attached is a copy of my resume which is available for your perusal, and I eagerly look forward to your favourable response.

Overview

9
9
years of professional experience

Work History

Clerical Assistant / Public Complaints Officer

Ministry of Rural Devlopment and Local Government
03.2023 - Current
  • Assisted with complaint gap analyses and risk assessments.
  • Analyzed complaint data to identify root causes, trends, issues and regulatory concerns.
  • Tracked, monitored and worked with stakeholders to address issues identified through root cause analysis.
  • Conducted quality control reviews on complaint data and addressed results with colleagues to influence positive change.
  • Reviewed and prepared feedback on software mastersheet

Customer Service Representative

Direc One, Call Me Ltd
01.2018 - 01.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Front Desk Clerk

ER’s Dry Cleaners and Laundry Mart
01.2015 - 01.2018
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Calculate bill and present customer with timeframe to return
  • Label clothes and put in respective place
  • Return clothes when customers returns

Education

Bachelors of Elementary Education - Elementary Education

University of The Southern Caribbean
St Joseph Maracus

Bishop Anstey High School East
2015

Skills

  • Resolving Complaints
  • Professional Relationships
  • Customer Retention
  • Customer Communication
  • Customer Satisfaction
  • Analytical Skills
  • Technical Support
  • Visual Merchandising

Glass Engraving

Engraved glass is a type of decorated glass that involves shallowly engraving the surface of a glass

Timeline

Clerical Assistant / Public Complaints Officer

Ministry of Rural Devlopment and Local Government
03.2023 - Current

Customer Service Representative

Direc One, Call Me Ltd
01.2018 - 01.2021

Front Desk Clerk

ER’s Dry Cleaners and Laundry Mart
01.2015 - 01.2018

Bachelors of Elementary Education - Elementary Education

University of The Southern Caribbean

Bishop Anstey High School East
Shania E. S. SHANIA Dickson