SHANNEN CEDENO
Carapichaima
Summary
Dynamic and strategic professional with extensive experience at CGA Limited, recognized for leveraging critical thinking and innovative solutions to enhance operational efficiency. Expertise in Google Workspace and exceptional networking skills have consistently improved customer relations and streamlined internal processes. Proven track record in driving product development and promotional strategies, resulting in significant organizational growth. Committed to further advancing customer engagement through strategic initiatives.
Overview
4
4
years of professional experience
Work History
Local Sales Coordinator
CGA Limited
09.2023 - Current
- Act as a point of contact for customers, which includes processing all customer orders, following up with the warehouse team for delivery updates, recording any customer inquiries or complaints, and assisting customers in finding the best product to enhance their business that is both affordable and quality-driven.
- Work together with Production and Warehouse to ensure there are adequate inventory levels to meet existing demands.
- Work with the warehouse team to ensure that product aging is tracked properly to prevent expiries.
- Inform the production team of any urgent products that are required by the sales team to fulfill customer orders, to prevent loss of sales.
- Diligently work with the finance team to ensure the Accounts Receivable Aging Report is up to date, and that customers continue to pay within their allocated credit terms.
- Additionally, prepare any financial documents that are required, such as credit or debit notes, pricing letters, memos, and any other related documents.
- Assist in the planning of new product development and contract manufacturing.
- Perform data analytics to develop new company pricing for key account customers.
- Additionally, assist with developing monthly customer promotions, and assist in the implementation of distributor incentive plans.
- Participate in analyzing data for VPG's sales forecasting.
- Develop promotional strategies and incentive plans for key account customers.
- Work closely with trade associates to track competitors' price positions and specials in the market.
- Work with merchandisers to ensure that CGA's dedicated shelf space is always packed, and proper rotation of stock is being done in key store ex. Massy & ADM.
HR Intern
CGA Limited
09.2022 - Current
- Database Management & HR Records Keeping
- Leave Management
- Assist in coordinating the Performance Appraisal system
- Provide support to the management team for the execution of the training plan
- Prepare Departmental Reports
- Prepare & Distribute Departmental Correspondence
- Assist with recruitment selection
- Schedule and assist in meetings, and interviews
- Perform other related duties as required
Industrial Sales Administrative Assist
CGA Limited
01.2023 - 09.2023
- Act as a point of contact for customers
- Prepare customer letters, memorandums and all other related letters
- Update Daily & Monthly Sales Spreadsheets
- Daily processing of customers' orders
- Customer Delivery follow-up
- Processing of Credit Notes
- Monitoring Daily Stock Sheet and Stock Availability for Customer orders
- Filing
Industrial Sales (Contracted for trade)
CGA Limited
08.2022 - 09.2022
- Conducted Micon's Trade Survey
- Customer complaints
- Assist in advising customers with product choices
Industrial Sales Intern
CGA Limited
07.2021 - 08.2022
- Daily & Monthly Sales Spreadsheets
- Daily processing of customers' orders
- Customer Delivery follow-up
- Follow-up Customers' AR
- Weekly Data Entry for Invoicing
- Processing of Credit Notes
- Monitoring Daily Stock Sheet and Stock Availability
- Monitoring Sales of Available Stock for customer orders
- Filing
Warehouse Administrative Intern
CGA Limited
08.2021 - 08.2021
- Labeling Raw Materials
- Supervising the packing of export containers
- Organizing Invoice, Delivery Notes
- Scheduling deliveries for local customer by demographics
- Updating of Shock Sheets
- Filing
Education
Bachelor of Science - International and Sustainable Business
UWI Arthur Lok Jack Global School of Business
Mt. Hope 10.2024
High School Diploma - Mathematics III, English I, Principles of Business II, Principles of Accounts II, Information Technology II, Social Studies III, Data Operations (CVQ)
Carapichaima West Secondary
01.2018
Skills
- Proficient in Google Workspace / Excel
- Empathetic Listener
- Strategic thinker
- Innovator
- Creative thinker
- Networking Skills
- Critical thinker
- Team-oriented
Awards
- Principle Award, 2018
- Dean Award, 2018
- Valedictorian Award, 2018
- SFAS Voluntary Certificates, Throughout the years of my service
Volunteer Experience
SFAS- Sixth Formers Association, 2018-2022, Student Affairs Officer, Internal Affairs Officer, Vice Chairperson
References
References available upon request.
Timeline
Local Sales Coordinator
CGA Limited
09.2023 - Current
Industrial Sales Administrative Assist
CGA Limited
01.2023 - 09.2023
HR Intern
CGA Limited
09.2022 - Current
Industrial Sales (Contracted for trade)
CGA Limited
08.2022 - 09.2022
Warehouse Administrative Intern
CGA Limited
08.2021 - 08.2021
Industrial Sales Intern
CGA Limited
07.2021 - 08.2022
Bachelor of Science - International and Sustainable Business
UWI Arthur Lok Jack Global School of Business
High School Diploma - Mathematics III, English I, Principles of Business II, Principles of Accounts II, Information Technology II, Social Studies III, Data Operations (CVQ)
Carapichaima West Secondary