Shantal Mahase
Chaguanas,CHA
Summary
Personable and enthusiastic professional with experience in sales and customer relations positions. Adept at managing high-profile client accounts and establishing strong business relationships which result in an overall increase in revenue and the attainment of defined corporate goals.
Overview
8
8
years of professional experience
Work History
Personal Banking Officer
Scotiabank Trinidad And Tobago Limited
06.2021 - Current
- Responded to customer inquiries regarding new accounts and account services.
- Implemented new initiatives aimed at increasing customer engagement and retention rates within the branch office environment.
- Streamlined account opening procedures for improved efficiency and reduced processing time.
- Managed a diverse portfolio of high-net-worth clients, providing personalized service tailored to their unique needs.
- Position commonly known as a loan officer, however at this institution all retail facilities are done by one officer to make the process flow easier, under one umbrella as a personal banking officer
Debt Collection Officer
Scotiabank Trinidad And Tobago Limited
10.2020 - 06.2021
- Streamlined communication between departments, creating a more efficient system for information sharing.
- Researched billing errors and discrepancies to initiate corrective action.
- Contributed to a positive work environment by maintaining open communication lines and sharing knowledge, expertise, and best practices with fellow team members.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
Branch Customer Service Officer
Scotiabank Trinidad And Tobago Limited
03.2017 - 11.2020
- Trained and mentored new banking personnel on customer service strategies, supporting group performance goals.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Reached out to existing bank customers and offered personalized support for different needs.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Cashier
Total Foods Supermarket Limited
12.2015 - 01.2017
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Processed refunds and exchanges in accordance with company policy.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Diplomas - Human Resource Management
The Association of Business Executives
St Augustine 02.2015
CAPE
Northeastern College Sangre Grande
Sangre Grande, Trinidad And Tobago08.2011
Secondary Education
Northeastern College Sangre Grande
Sangre Grande 08.2009
Skills
- Professional Appearance
- Multimedia Presentations
- Upselling
- Branch operations
- Trained in Customer Service
Timeline
Personal Banking Officer
Scotiabank Trinidad And Tobago Limited
06.2021 - Current
Debt Collection Officer
Scotiabank Trinidad And Tobago Limited
10.2020 - 06.2021
Branch Customer Service Officer
Scotiabank Trinidad And Tobago Limited
03.2017 - 11.2020
Cashier
Total Foods Supermarket Limited
12.2015 - 01.2017
Diplomas - Human Resource Management
The Association of Business Executives
CAPE
Northeastern College Sangre Grande
Secondary Education
Northeastern College Sangre Grande
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