Shantal Sankar
CARONI
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Team Leder - Branch Operations
Sagicor General Insuranc T & T Limited
Port Of Spain, Trinidad And Tobago
09.2021 - Current
- Direct and monitor branch performance in eastern territories, ensuring consistent office engagement.
- Managed workforce allocation to ensure optimal staffing in eastern branches, supporting operational efficiency.
- Guided and developed team members' performance, advising management on training requirements, recognition programs, and necessary disciplinary measures.
- Facilitated performance management processes for direct reports to enhance team productivity.
- Evaluated branch data to inform management decisions, delivering strategic recommendations and solutions based on findings.
- Evaluated and approved all classes of new and renewal business within authorized limits.
- Cultivated effective partnerships with internal and external customers to enhance collaboration. Championed customer service excellence among providers and insurers. Developed strategies to improve customer satisfaction and engagement.
- Facilitated senior management in cultivating a highly motivated team environment.
- Managed unit workflow by prioritizing and distributing tasks effectively, ensuring all deadlines were consistently met.
- Managed team operations to ensure profitability and production targets were met within budget.
- Reviewed documentation to uphold adherence to established company protocols and ensure accuracy.
- Oversaw resolution of queries and complaints from employees, direct clients, brokers, agents, and advisors.
- Evaluated policies scheduled for renewal to ensure compliance with established standards.
- Managed daily deposit reconciliation and provided final approval to maintain financial integrity.
Underwriter III
Sagicor General Insurance T & T Limited
Port Of Spain, Trinidad And Tobago
10.2019 - Current
- Directed and mentored direct reports to enhance performance and productivity.
- Delivered accurate quotations to customers, ensuring compliance with established authorization limits.
- Evaluated and approved all classes of renewal business to ensure compliance and risk management.
- Implemented necessary adjustments to policies to enhance compliance and effectiveness.
- Executed follow-up and follow-through processes for clients approaching renewal deadlines, ensuring compliance with company standards.
- Facilitated management of receivables to enhance cash flow efficiency.
- Evaluated and updated all policies scheduled for renewal to ensure compliance with established standards.
- Facilitated timely distribution of renewal and broker listings in accordance with company standards.
- Maintained accurate copies of renewal terms within underwriting files.
- Assesses risk to determine whether the risk should continue to be insured.
- Delivered efficient, personalized service to internal and external customers.
- Executed additional responsibilities and managed special projects as assigned by management.
Underwriter
Sagicor General Insurance T & T Ltd.
Port Of Spain, Trinidad And Tobago
08.2015 - Current
- Oversaw agency portfolio to enhance operational efficiency and client relations.
- Executed underwriting processes for general lines of business, ensuring risk assessment and policy compliance.
- Facilitated achievement of budgeted targets for new business development.
- Facilitated scheduling and participation in monthly agents meetings.
- Cultivated and enhanced customer experience through effective communication and promotion strategies.
- Monitored compliance with internal policies to uphold regulatory standards and mitigate risks.
Marketing & Administrative Officer - Tobago
Nagico Insurance (T & T) Limited
06.2014 - 07.2015
- Directed branch office activities to ensure efficient workflow and service delivery.
- Facilitated support for brokers and agents within Tobago district.
- Oversaw daily account requisition preparation for branch operations.
- Managed preparation of weekly journals for account reconciliation.
- Executed underwriting processes for general lines of business, ensuring risk assessment and policy compliance.
- Executed claims processing and resolution to ensure timely and accurate outcomes.
- Compiled and analyzed weekly sales reports for managing director review.
Administrative Assistant to Managing Director
Nagico Insurance (T & T) Limited
08.2013 - 05.2014
- Executed preparation of bond documents to ensure compliance with legal standards.
- Facilitated daily operations for managing director, ensuring efficient workflow.
- Executed comprehensive planning and coordination of company events.
Administrative Assistant to Claims Manager
The Beacon Insurance Co. Ltd.
07.2005 - 07.2013
- Oversaw claims preparation for diverse territories within company operations.
- Supported claims manager in executing daily operational tasks.
- Executed claims cheque and requisition preparation to ensure timely processing of departmental requests.
- Managed customer inquiries and claims processing to ensure timely resolution.
Customer Administrator/Marketing
Wow Internet (2001) Limited
03.2004 - 06.2005
- Facilitated financial preparation and provided expert consultation for customer accounts.
- Identified and pursued potential clients to drive business growth and expand market presence.
- Managed daily account balancing to ensure financial accuracy.
- Spearheaded coordination of marketing events to enhance brand visibility.
Skills
- Document analysis
- Financial cash flow analysis
- Strategic portfolio oversight
- Effective team contributor
- Customer service orientation
- Building professional relationships
- Client communication skills
- Proactive risk management
- Effective terms negotiation
- Business growth initiatives
- Underwriting assistance
- Effective communicator
Certification
- IIA - Ethical Guidelines for Insurance Professionals Pass
- IIA - Ethics and the CPCU Code of Professional Conduct Pass
- TTII - Certification in Introductions to Bonds
- State Licensing in General Insurance
- Certification in Minute Taking and Memo Writing
- Telecommunication Engineering 1st Year
- Typing A+
- Computer Literacy A+
- Microsoft Excel A+
- Microsoft Word A
- Power Point B+
- Microsoft Access B+
- Flight Reservations Module 1 Pass
- Flight Attendant Certification Pass
- First Aid Certify
Timeline
Team Leder - Branch Operations
Sagicor General Insuranc T & T Limited
09.2021 - Current
Underwriter III
Sagicor General Insurance T & T Limited
10.2019 - Current
Underwriter
Sagicor General Insurance T & T Ltd.
08.2015 - Current
Marketing & Administrative Officer - Tobago
Nagico Insurance (T & T) Limited
06.2014 - 07.2015
Administrative Assistant to Managing Director
Nagico Insurance (T & T) Limited
08.2013 - 05.2014
Administrative Assistant to Claims Manager
The Beacon Insurance Co. Ltd.
07.2005 - 07.2013
Customer Administrator/Marketing
Wow Internet (2001) Limited
03.2004 - 06.2005
HOBBIES
Corresponding, Reading, Swimming, Fishing