SHAREEZA RANGOO
Barrackpore
Summary
Highly intrapersonal, sociable, outgoing, hardworking, responsible, honest, and loyal individual with strong ethical and moral values. Dedicated, reliable, punctual, and cooperative. Demonstrates strong analytical, communication, and teamwork skills with a proven ability to adapt quickly to new environments. Eager to contribute to team success and further develop professional skills with a positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Vj’s Small Engine Repairs & Agro Supplies Ltd
01.2019 - Current
- Trained New Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Delivered prompt service to prioritize customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Creates Advertisments.
R.S Supercentre
01.2017 - 01.2019
Shameel’s Food Place
01.2016 - 01.2017
Sandra’s Homestyle Kitchen
12.2015 - 05.2016
Crème De la Crème
10.2015 - 11.2015
Education
Diploma in Financial Accounting Level 1 -
Pickett's Enterprises
#4 Devenish Street Arima, Trinidad And Tobago08-2025
Certificate - Customer Service Skills
Alison Empower Yourself
05-2025
Certificate - Essential Safe Manual Handling Skills
Alison Empower Yourself
05-2025
Certificate - Basic Accounting
Alison Empower Yourself
05-2025
Certificate - Fire Safety Awareness
Alison Empower Yourself
05-2025
Certificate - Pharmacy Technician Training
Alison Empower Yourself
05-2025
Certificate - Microsoft Office 2010
Alison Empower Yourself
05-2025
Certificate - First Aid & CPR
Synergy Training Institute Limited
#54 B Lambie Street, Vistabella, San Fernando03-2021
Certificate - Occupational Health And Safety
Synergy Training Institute Limited
#54 B Lambie Street, Vistabella, San Fernando03-2021
Certificate - Computer Literacy
Synergy Training Institute Limited
#54 Lambie Street, Vistabella, San Fernando 03-2021
Carpentry, Electrical
Metal Industries Company Limited
Pleasantville01.2014
Caribbean Secondary Education Certificate - Integrated Science, Mathematics, Geography, Social Studies, English Language
Barrackpore West Secondary School
Barrackpore01.2013
Skills
- Customer service
- Time management
- Active listening
- Goal oriented
- Cash handling
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Multitasking and organization
- Friendly, positive attitude
- Teamwork and collaboration
- Organizational skills
References
- Susan, Nandlal, 334-3498
- Andrew, Chaitan, 750-6484
- Ryan, Maharaj, 793-1231
- Rishi Jagdeo, 370-1653
Timeline
Customer Service Representative
Vj’s Small Engine Repairs & Agro Supplies Ltd
01.2019 - Current
R.S Supercentre
01.2017 - 01.2019
Shameel’s Food Place
01.2016 - 01.2017
Sandra’s Homestyle Kitchen
12.2015 - 05.2016
Crème De la Crème
10.2015 - 11.2015
Diploma in Financial Accounting Level 1 -
Pickett's Enterprises
Certificate - Customer Service Skills
Alison Empower Yourself
Certificate - Essential Safe Manual Handling Skills
Alison Empower Yourself
Certificate - Basic Accounting
Alison Empower Yourself
Certificate - Fire Safety Awareness
Alison Empower Yourself
Certificate - Pharmacy Technician Training
Alison Empower Yourself
Certificate - Microsoft Office 2010
Alison Empower Yourself
Certificate - First Aid & CPR
Synergy Training Institute Limited
Certificate - Occupational Health And Safety
Synergy Training Institute Limited
Certificate - Computer Literacy
Synergy Training Institute Limited
Carpentry, Electrical
Metal Industries Company Limited
Caribbean Secondary Education Certificate - Integrated Science, Mathematics, Geography, Social Studies, English Language
Barrackpore West Secondary School
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