Sharifah Khan

• Carefully interviewed, selected, trained, and supervised staff.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Led and directed team members on effective methods, operations, and procedures.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Reconciled cash and credit card transactions to maintain accurate records.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Correctly calculated inventory and ordered appropriate supplies.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
• Developed, implemented, and managed business plans to promote profitable food and beverage sales.
• Assisted in development and implementation of new menus to offer variety and options to customers.
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
• Motivated staff to perform at peak efficiency and quality.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Oversaw food preparation and monitored safety protocols.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Implemented effective inventory control systems to reduce food spoilage and waste.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Developed unique events and special promotions to drive sales.
• Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
• Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
• Coordinated with catering staff to deliver food services for special events and functions.

• Plan, organize, direct, control and evaluate the operations of the various restaurants
• Ensuring and maintaining a high level of customer service at all times
• Creation and implementing operational procedures to maximize efficiency in various branches
• Inventory management, monitoring of revenue and modification procedures and prices
• Resolution of customer complaints and ensuring health and safety regulations are followed
• Negotiating with suppliers of stock and other supplies
• Coordinating with clients and venues for catering of banquets and receptions.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Analyzed market trends and competitor activities to create competitive advantages.
• Collaborated with cross-functional teams to develop innovative solutions.
• Interacted well with customers to build connections
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Reported issues to higher management with great detail.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Raised property accuracy and accountability by creating new automated tracking method.

• Started as part of the Management Development Programme and made my way to section manager of the Gift List Department at the Oxford Street Branch
• As part of my training i was involved in different aspects of the business, including: accounts, communication, merchandising, sales, distribution of staff, training of staff, setting goals to meet the requirements of the department
• Also was involved in health and safety regulations
• Delivered weekly project updates to management to enhance program visibility and promote improved project performance.
• Scheduled weekly section meetings to review emerging challenges, identify opportunities and recognize high-performing employees.
• Improved user service quality to promote customer loyalty and enhance operations efficiency.
• Resolved customer service escalations to promote mutually beneficial outcomes.
• Compared production costs to budgetary guidelines and adjusted variables to achieve budget compliance.
• Supervised, encouraged and evaluated cross-functional teams by coaching and empowering team members to meet production goals.
• Oversaw projects, equipment and manpower needs to properly allocate resources and training.
• Liaised with accounting manager to formulate department and fixed asset budgets.
• Assisted with new processes and product planning to facilitate rollout.
• Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
• Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
• Utilized data analysis tools to identify and resolve production issues.
• Analyzed production data and prepared reports for senior management.
• Prepared and maintained production reports and personnel records.
• Implemented quality control system to review products against technical specifications and corporate standards.

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Assisted with hiring, training and mentoring new staff members.
• Approved regular payroll submissions for employees.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Developed and implemented successful staff incentive programs to motivate employees.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted in recruiting, hiring and training of team members.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Reported issues to higher management with great detail.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Reduced operational risks while organizing data to forecast performance trends.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Raised property accuracy and accountability by creating new automated tracking method.

• Awarded BSc 2:1

Business Management –A

Psychology – B

Mathematics - D

English Literature – C

General Paper- A

Biology – B,

Chemistry- C

CXC Mathematics – 11

CXC English – 11

CXC POA -11

CXC POB- 11

CXC Social Studies -1