Sharona Moraine
Coordinator
Freeport
Summary
- Twenty-five (25) years experience using highly efficient techniques in Scheduling, Coordinating, Project Planning, Business Administration, Procurement and Cost Analysis.
- Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
- Focused on high quality output and optimal turnaround time frames, meeting all deadlines and deliverables.
- Proven ability to work confidentially with management and coworkers as a team player.
- Diplomatic and assertive in providing service in a professional business environment being able to produce results and exceed expectations.
- Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Massy Machinery Ltd.
Service Coordinator - Electric Power Dep't
Chaguanas
08.2018 - Current
- Propose, develop, plan and maintain 160 service contracts according to Caterpillar standard and requirements.
- Issue Service Calls via XAPT software and all relevant entries for cost tracking and invoicing for all jobs.
- Furnish customers request for service, parts and project quotations.
- Coordinate all shop and field work with Technicians, Project Coordinator and Power Systems Manager.
- Submit completed project file to Billing Clerk/Administrator to close/invoice jobs.
- Participate in Leadership Governance meetings for CVA reporting and Caterpillar key targets.
- Coordinate and monitor service activities to confirm work met all requirements.
- Serve as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Manage a high volume of client requests, ensuring timely and effective service delivery.
- Develop comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Establish strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Maintain accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Manage and coordinated service teams to achieve successful completion of service projects.
- Assess customer needs and developed solutions to meet needs.
- Resolve customer complaints and issues to drive satisfaction and loyalty.
- Enhance customer satisfaction by efficiently addressing and resolving service issues.
- Coordinate with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
- Organized and detail-oriented with a strong work ethic.
TOSL Engineering Limited
Divisional Coordinator - Construction &Maintenance
12.2010 - 03.2018
- Undertook key activities involved in the preparation & submittal of RFQ's, Tenders and Pre-qualifications
- Administratively in charge of tracking projects by entering all relevant information via SAP software; ensuring cost inflows and outflows are managed.
- Primarily responsible for all Coordinating duties within the Scaffolding & Maintenance, Blasting & Coating and Petrochemical Sales Departments.
Kaizen Environmental Services
Business Development Coordinator/ Projects
Chaguanas
01.2009 - 01.2010
- Responsible for the compilation of pre-qualifications and tenders
- Worked on various Business Development projects and team projects
- Assisted Lab Manager with quality reports and other assignments.
Tucker Energy Services Limited
Procurement Officer/Administrative Assistant
San Fernando
02.2003 - 01.2009
- Responsible for all local and foreign procurement for the Galeota Operations.
- Goods receipting using Solomon Software whilst ensuring proper procedures have been followed and relevant supporting documents are submitted in a timely manner prior to being submitted to Finance department.
- Provided full administrative support to the Divisional Manager, Engineers and field/offshore staff which includes filing, typing, drafting correspondences, dictating minutes of meetings, training scheduling and general administrative assistance with organizational efficiency.
- Preparation of weekly casual payroll and job bonuses as per job tickets.
- Reconciliation of accounts receivables and accounts payables.
- Disbursement and reimbursement of the petty cash float and advances.
- Produced monthly Key Performance Indicator reports ensuring quality & safety matrices for personnel training are up to date.
Weatherford Trinidad
Procurement Officer/Administrative Assistant
Galeota
03.2001 - 12.2003
- Coordination of safety and quality training and planning of offshore jobs.
- Provided administrative assistance to the Operations Supervisor and Country Manager.
- Performed verification of physical inventory against database records and procuring of stock based on requirements and staff requisitions.
Water & Sewerage Authority
Asset Management & Engineering Assistant
St. Joseph, San Fernando
01.1999 - 12.2000
- Worked closely with Product-line Managers/ Engineers within the Asset Management, Engineering Planning & Capital Investment Departments.
- Captured information on site from monitoring devices that would then be converted to databases and graphs.
- Updated WASA's asset management databases and general data entry and prepare Monthly Status Reports.
- Maintenance of asset management database and miscellaneous project reports as required.
Education
Some College (No Degree) - Project Management For Business Professionals
Arthur Lok Jack School of Business
San Fernando 05.2001 -
Some College (No Degree) - Administrative Management
Institute of Tertiary Tutors
San FernandoOperations Management
Technician Institute For Learning
San Fernando01-2024
Information Technology
Trinizuela Technical & Vocational College
1997
CXC
Rio Claro Comprehensive
1997
Skills
XAPT
SAP Business One
Solomon Software Application
MS Office
Project Planning
Resource Utilization
Accurate Recordkeeping
Communication and Interpersonal Skills
Operational Efficiency
Customer Relationship Building
Strategic Planning
Operations Management
Administrative Management
References
- Mr. Lennox Oudit, ex Manager at TOSL Engineering, 868-396-7231, nox.oudit@gmail.com
- Mr. Neil Bujun, ex-General Manager at TOSL, bujunml@gmail.com
- Mrs. Charlynne Boodoo - Supervisor at Massy Machinery Ltd , 787-5578, charlynne.boodoo@massygroup.com
Timeline
Massy Machinery Ltd.
Service Coordinator - Electric Power Dep't
08.2018 - Current
TOSL Engineering Limited
Divisional Coordinator - Construction &Maintenance
12.2010 - 03.2018
Kaizen Environmental Services
Business Development Coordinator/ Projects
01.2009 - 01.2010
Tucker Energy Services Limited
Procurement Officer/Administrative Assistant
02.2003 - 01.2009
Some College (No Degree) - Project Management For Business Professionals
Arthur Lok Jack School of Business
05.2001 -
Weatherford Trinidad
Procurement Officer/Administrative Assistant
03.2001 - 12.2003
Water & Sewerage Authority
Asset Management & Engineering Assistant
01.1999 - 12.2000
Some College (No Degree) - Administrative Management
Institute of Tertiary Tutors
Operations Management
Technician Institute For Learning
Information Technology
Trinizuela Technical & Vocational College
CXC
Rio Claro Comprehensive
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