Shauna Elise Ramnath-Barnett

• Product Expertise:Maintaining a deep understanding of Zimmer Biomet's bone stimulator portfolio, including both non-invasive and implantable devices, such as the OrthoPak, SpinalPak, and EBI systems.
• Customer Support:Providing on-site support to surgeons and other healthcare professionals during surgical procedures and follow-up appointments, ensuring proper device placement and operation.
• Troubleshooting:Diagnosing and resolving technical issues with bone stimulators, including electrical malfunctions, connectivity problems, and software errors.
• Training and Education:Educating healthcare professionals on the proper use, maintenance, and troubleshooting of Zimmer Biomet bone stimulators, both in-person and potentially through online resources.
• Inventory Management:Ensuring adequate supply of devices and accessories, and managing inventory levels at hospitals and clinics.
• Sales Support:Collaborating with Zimmer Biomet sales representatives to identify potential customers, demonstrate device capabilities, and provide technical expertise during the sales process.
• Regulatory Compliance:Adhering to all relevant regulations and guidelines related to the use and handling of medical devices.
• Documentation:Maintaining accurate records of service visits, device performance, and customer interactions.

• Customer Interaction: Greeting customers, answering phone calls, and providing support in person or over the phone.
• Sales and Service: Assisting with transactions like check cashing, deposits, and withdrawals. Recommending products and services to meet customer needs.
• Relationship Building: Engaging with customers to understand their financial needs and build strong relationships.
• Problem Solving: Addressing customer inquiries and resolving issues related to their accounts.
• Branch Support: Balancing Teller Cash Recyclers (TCRs) and potentially assisting with other branch operations.
• Product Knowledge: Providing basic information about banking products and services.
• Potential for Sales: Identifying and pursuing sales opportunities within the bank's offerings.

• Transaction Processing:Tellers handle deposits, withdrawals, loan payments, check cashing, and other financial transactions.
• Cash Handling:They manage cash drawers, balance transactions, and ensure the security of funds.
• Account Services:Tellers assist members with opening and closing accounts, renewing certificates, and providing account information.
• Member Service:They answer member questions, provide information about credit union products and services, and resolve member issues.
• Sales and Referrals:Tellers may also promote credit union services and products, referring members to other departments as needed.
• Compliance:They adhere to established policies and procedures, ensuring compliance with regulations and security protocols.
• Teamwork:Tellers work collaboratively with other team members to ensure efficient branch operations and positive member experiences.

Essential Skills and Qualifications:

• Customer Service:Excellent interpersonal and communication skills are crucial for interacting with members and providing a positive experience.
• Cash Handling:Tellers must be comfortable handling cash and other financial documents accurately and securely.
• Attention to Detail:Accuracy and attention to detail are essential for processing transactions and balancing cash drawers.
• Problem-Solving:Tellers need to be able to identify and resolve member issues effectively.
• Product Knowledge:Familiarity with credit union products and services is important for assisting members and promoting sales.
• Teamwork:Tellers work as part of a team, so the ability to collaborate and support other team members is essential.
• Computer Skills:Proficiency in using teller terminals and other relevant software is necessary.

• Transaction Processing:Handling deposits, withdrawals, loan payments, and other financial transactions for customers.
• Customer Service:Interacting with customers, answering questions about accounts, and providing information about bank products and services.
• Sales and Referrals:Identifying customer needs and recommending appropriate bank products and services, potentially earning sales or referral goals.
• Cash Handling:Managing cash, balancing cash drawers, and ensuring the security of cash and other valuables.
• Record Keeping:Maintaining accurate records of all transactions and completing necessary paperwork.
• Compliance:Adhering to all bank policies, procedures, and regulations, including those related to security and anti-money laundering.
• Problem Solving:Addressing customer issues and resolving any problems related to transactions or accounts.

Skills and Qualifications:

• Customer Service Skills: Excellent communication and interpersonal skills to interact effectively with customers.
• Cash Handling Skills: Ability to accurately handle cash and balance cash drawers.
• Sales and Referral Skills: Ability to identify customer needs and recommend appropriate products.
• Problem-Solving Skills: Ability to identify and resolve customer issues efficiently.
• Technical Skills: Proficiency in using computers, calculators, and other banking systems.
• Compliance Knowledge: Understanding of banking regulations and policies.
• Attention to Detail: Ability to maintain accurate records and ensure the security of cash and other valuables.

• Processing transactions:Handling cash, checks, and other negotiable items, including money orders, cashier's checks, and gift cards.
• Maintaining accurate records:Ensuring all transactions are recorded accurately and balancing cash drawers daily.
• Providing member service:Addressing member inquiries, resolving issues, and offering information about credit union services.
• Promoting credit union products:Identifying opportunities to cross-sell or refer members to other credit union services.
• Maintaining a secure environment:Adhering to security procedures and ensuring the safety of funds and member information.
• Working with other departments:Answering phone and email requests from other branches and departments.
• Supporting other branches:Providing assistance to other branches as needed, potentially including travel to other locations.
• Following policies and procedures:Adhering to all credit union policies, procedures, and regulations, including the Bank Secrecy Act.
• Building relationships:Developing rapport with members and ensuring a positive and professional experience.