Shawn Dalrymple
St. James
Summary
I am an experienced professional with a result-oriented and driven background. I am a highly motivated individual with a proven track record in project management and team leadership. I possess amongst many things strong analytical and problem-solving skills, and I am an excellent communicator with sound interpersonal abilities. I am adept at developing and executing strategies to drive organizational growth and deliver exceptional stakeholder satisfaction. I believe in standing out from the crowd, and in so doing, I am committed to continuous learning and staying abreast of industry practices and trends to ensure optimal performance and success.
Overview
5
5
years of professional experience
Work History
Online Games Supervisor
National Lotteries Control Board
05.2019 - Current
- Supervises the day-to-day work activities of the Agent Customer Relations & Compliance Officers (ACRO’s, CO’s), Draw Integrity Officers, Office Assistant and Courier
- Preparation of attendance reports for submission to the Operations Manager for staff members
- Prepares appraisals for members of staff in consultation with the Operations Manager
- Supervises staff in monitoring the activities of the Online central system to ensure that Agents’ sales are properly accounted for and initiate appropriate corrective action where necessary
- Ensures that all financial transactions pertinent to online agents {banking, sales, and commissions} are effectively carried out
- Supervises account receivable activity daily for all online agents (recycles) and the weekly batching of creditors
- Carry out all operational activities by rolling out all terminal installations and relocations throughout Trinidad and Tobago for the purpose of online gaming
- Manage NLCB’s terminal installation project initiated by the Board of Directors
- Completed 80 installations in 2023 which increased revenue to over $3 million
- Reduced NLCB’s debt collection from defaulting agents which increased NLCB’s account receivables by 14 million
- Preparation of weekly and monthly financial reports and financial analysis of indebted agents for preparation of suppression
- Conducts all agents accounts reconciliation queries through MS Access for the purpose of debt collection
- In absence of the Operations Manager leads all reporting activities the preparation of reports for the Managing Director and Board of Directors
- Monitors all online gaming system activity to ensure all agents are adhering to the standards of the contractual agreement; also ensuring that there are no irregularities in the system including downtime, and incorrect or conflicting figures in the central system
- Conducts sales analysis by ensuring agents’ sales figures are not out of character (higher than average or lower than acceptable)
- Establishes and facilitates all onboarding of new agents onto the network and ensures the organization’s legal framework is adhered to by all new and current agents
- Liaises with the Special Unit of the Trinidad & Tobago Police Service (TTPS) for the purpose of illegal gambling activities
- Perusal of technical reports from the International Gaming Company (IGT) for the purpose of resolving agent queries.
- Streamlined the onboarding process for new hires by creating comprehensive training materials and conducting hands-on training sessions.
- Spearheaded initiatives aimed at improving staff morale and overall job satisfaction, leading to reduced turnover rates among team members.
Education
Bachelor of Business Administration (First Class Honours) -
University of Hertfordshire
05.2023
Level 5 Higher National Diploma (HND) in Business Management & Human Resources -
Association of Business Executives
12.2021
Level 4 Diploma in Human Resource Management -
Association of Business Executives
12.2016
7 O’ Levels: Mathematics, English A, Social Studies, Geography, Human & Social Biology, Spanish & History. -
Caribbean Secondary Education Certificate
07.2014
Skills
- Microsoft Word, Excel, PowerPoint / Financial Analysis, Business Analytics, time-management, critical thinking, and problem solving, communication and multitasking
- Operations Management
- Project Management
- Customer Relations
- Staff Supervision
- Team Training
- Task Delegation
References
- Mr. Michael Jogee, Director, National Lotteries Control Board, Available upon request
- Mr. Marlon Prince, Judicial Counsel, Caribbean Court of Justice, Available upon request
Affiliations
Member of the Institute of Leadership (MIoL)
Associate Member of the Association of Business Executives (AMABE)
Timeline
Online Games Supervisor
National Lotteries Control Board
05.2019 - Current
Bachelor of Business Administration (First Class Honours) -
University of Hertfordshire
Level 5 Higher National Diploma (HND) in Business Management & Human Resources -
Association of Business Executives
Level 4 Diploma in Human Resource Management -
Association of Business Executives
7 O’ Levels: Mathematics, English A, Social Studies, Geography, Human & Social Biology, Spanish & History. -
Caribbean Secondary Education Certificate
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